Justin Tilbury
San Jose
Summary
Dynamic hospitality professional with a proven track record of leading teams to deliver exceptional dining experiences. Recognized for a collaborative approach and a results-driven mindset, consistently adapting to the fast-paced nature of service environments. Expertise includes staff training, customer relations, and maintaining operational excellence, ensuring high standards and guest satisfaction at every level. Committed to fostering a positive team culture while driving continuous improvement in service delivery.
Overview
6
6
years of professional experience
Work History
Lead Server
Maggianos
San Jose, CA
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Trained and mentored new servers on menu knowledge and service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Server
L B Steak
San Jose, CA
09.2024 - 06.2026
- Increased sales significantly by upselling higher-end products to customers.
- Delivered exceptional customer service, ensuring a memorable dining experience for all guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lead Server
Outback Steakhouse
Milpitas, CA
09.2020 - 02.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Summit Denali
Sunnyvale, CA06-2022
Skills
- Effective customer upselling
- Wine service
- Exceptional customer service
- Wine pairings
- Sales expertise
- Liquor, wine, and food service
- High volume dining
- Performance improvement
- Positive and friendly attitude
- Problem-solving
- Server training
- Strong work ethic
Timeline
Server
L B Steak
09.2024 - 06.2026
Lead Server
Maggianos
09.2023 - Current
Lead Server
Outback Steakhouse
09.2020 - 02.2024
High School Diploma -
Summit Denali