Justin Thomas
Grande Prairie,AB
Summary
Detail-oriented and experienced professional seeking a Warehouse Associate position at Uline, St. Albert. Bringing a strong background in quality inspection, customer service, and team collaboration to contribute effectively to the warehouse operations and ensure efficient handling of products.
Overview
7
7
years of professional experience
Work History
Quality Inspector
Force Inspection Services
07.2023 - Current
- Conduct detailed inspections of incoming materials, in-process components, and finished products
- Utilize measurement tools and equipment to ensure product specifications are met
- Perform non-destructive testing (NDT) and other inspection techniques as required
- Monitor and enforce quality control processes and procedures
- Ensure compliance with industry standards and client requirements
- Document inspection results and maintain accurate records
- Generate and maintain detailed inspection reports and quality documentation
- Communicate findings to production teams and management
- Recommend corrective actions and improvements based on inspection results
- Adhere to all safety protocols and guidelines
- Ensure that all inspected products meet health, safety, and environmental standards
- Collaborate with other departments to identify and implement process improvements
- Participate in quality audits and assessments
- Contribute to the development of quality control plans and procedures.
Advisor I, Sales
Concentrix
12.2018 - 11.2022
- Handled incoming and outgoing calls, emails, and chats from customers inquiring about products and services
- Provided accurate information and assistance to customers, addressing their needs and resolving issues promptly
- Identified customer needs and recommended appropriate products or services
- Achieved sales targets by upselling and cross-selling products and services
- Maintained a strong understanding of the company’s products, services, and promotions
- Assisted customers with placing orders, tracking shipments, and processing returns or exchanges
- Ensured accurate and timely entry of customer information and orders into the system
- Built and maintained strong relationships with customers to encourage repeat business
- Followed up with customers to ensure satisfaction and address any additional needs or concerns
- Handled customer complaints and disputes professionally and effectively
- Escalated complex issues to the appropriate departments for resolution
- Worked closely with team members and other departments to ensure seamless customer service and sales processes.
Line Cook
KT Hospitality - KFC
09.2017 - 12.2018
- Prepared and cooked KFC menu items according to established recipes and standards
- Ensured all food was cooked to the correct temperature and met quality standards
- Maintained a clean, organized, and sanitary kitchen environment
- Washed and sanitized cooking equipment, utensils, and work areas
- Followed all health and safety regulations, including proper food handling and storage procedures
- Monitored inventory levels and notified management of low stock or shortages
- Minimized food waste by using proper portion control and storage techniques
- Worked collaboratively with other kitchen staff and front-of-house team members
- Assisted with training new kitchen staff as needed
- Communicated effectively with team members to ensure smooth kitchen operations
- Provided exceptional service to ensure a positive dining experience for customers.
Education
HOSPITALITY MANAGEMENT -
Lambton College
Sarnia, ON01.2018
BSc Hospitality Management -
SIHM Kozhikode
Kozhikode, Kerala01.2016
Skills
- Quality Inspection and Testing
- Customer Service and Sales
- Team Collaboration
- Problem Resolution
- Inventory Management
- Food Safety and Sanitation
- Process Improvement
Languages
English
Full Professional
References
Available upon request.
Timeline
Quality Inspector
Force Inspection Services
07.2023 - Current
Advisor I, Sales
Concentrix
12.2018 - 11.2022
Line Cook
KT Hospitality - KFC
09.2017 - 12.2018
HOSPITALITY MANAGEMENT -
Lambton College
BSc Hospitality Management -
SIHM Kozhikode
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