Justin Thomas
Toronto,ON
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Wipro LTD, India
05.2021 - 04.2023
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained response times to support business continuity.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Education
Bachelor in Diploma - Full Stack Software Development
Lambton College
Toronto, Canada12.2024
Bachelor of Science - Computer Science
College of Applied Science
Kottayam, India03.2019
Skills
- Project Management
- Employee Training
- Issue Research
- User Support
- Issue and Resolution Tracking
- Remote Technical Support
- Technical Support
- Software Patches
- Incident Management
- Ticket management
Timeline
Technical Support Engineer
Wipro LTD, India
05.2021 - 04.2023
Bachelor in Diploma - Full Stack Software Development
Lambton College
Bachelor of Science - Computer Science
College of Applied Science
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