Justin Singh
Surrey,B.C.
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Last 3 books read this year: Atomic Habits, You Are Who You Think About, 80/20 Principle.
Overview
12
12
years of professional experience
Work History
General Manager
Trail Appliances
09.2022 - 10.2024
- Managed 20-person sales force, driving performance and cultivating positive and collaborative team environment.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Trail Appliances
09.2019 - 09.2022
- Successfully oversaw opening of anew location, collaborating with general commercial contractors to ensure timely project completion.
- Recruited and trained entire sales team, cultivating high-performance culture.
- Established robust partnerships with local community service providers and installation teams.
- Managed all operations, consistently exceeding s
- sales targets and budgets year over year.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior Sales Manager
TRAIL APPLIANCES
01.2015 - 08.2019
- Provide disciplined leadership including setting clear expectations with holding staff accountable for results
- Insuring sales growth while also focusing on insuring company margin guild lines are being met
- Select, develop and manage performance of individuals and team, measured by appropriate performance reports via sales graphs and delivered revenue
- Creating and Hosting weekly Saturday morning Agenda sales meetings
- Resolve any and all customer disputes directly, in a timely fashion with 'keep it sold' and customer satisfaction being priority over all
- Provide first person coaching on product knowledge on selling floor to develop associate confidence when interacting with customers
- Creating environment where associates will be successful
- Maintaining Showroom excellence by effective Merchandising Insuring selling floor is kept clean and up to date in accordance with current product and promotional materials in all departments.
Senior Sales Manager
SEARS CANADA
05.2013 - 02.2015
- Provide disciplined leadership including setting clear expectations with holding staff and management leads accountable for results
- Follow the Playbook and weekly walk process to develop and prioritize action plans with timely follow up
- Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards
- Consistently deliver exceptional results as measured by company scorecard with an intense focus on customer service and sales growth
- Effective scheduling of over 30 sales associates in accordance to staffing to potential guidelines
- Resolve any and all customer disputes directly, in a timely fashion with 'keep it sold' and customer satisfaction being priority over all
- Provide first person coaching on product knowledge on selling floor to develop associate confidence when interacting with customers
- Creating an environment where associates will be successful
- Insure selling floor is kept clean and up to date in accordance with current product and promotional materials.
Major Appliance Sales Manager
APPLIANCES UNLIMITED
05.2012 - 01.2015
- Coordinate the involvement of sales support personnel, including customer support, service, and management resources, so that team performance objectives and customers expectations are met
- Provide exceptional product knowledge and sales training to all customers and staff
- Balance inventory for both warehouse and showroom
- Ensuring showroom is up to date with selecting current and key products and promotions while maintaining a clean and attractive atmosphere
- Generate sales opportunities by utilizing appropriate ad campaigns in newspapers as well as online avenues
- Network with developers in order to create and maintain long term working relationships
- Organize all customer deliveries and vendor pickups in a timely and efficient manner
- Achieve phenomenal customer experience before, during, and after every encounter.
Education
Film Production - undefined
TREBAS INSTITUTE OF FILM
Vancouver, BC06.2003
High School Diploma -
GUILDFORD PARK SECONDARY
Surrey, BC06.2000
Skills
- Staff Supervision
- Quality Management
- Client Relationship Management
- Sales Development
- Strategic Account Planning
- Client Relationship Building
- Account Management
- Contract Negotiations
- Customer Retention
- Branding
- Vendor Relations
Languages
English
Native or Bilingual
Additional Information
A dynamic and versatile sales professional with extensive expertise in sales, management, and client care. A proven track record of driving overall sales performance while consistently exceeding profit guidelines through exceptional customer experiences.
Interests
Reading
Sports
Travelling
Cooking
Timeline
General Manager
Trail Appliances
09.2022 - 10.2024
General Manager
Trail Appliances
09.2019 - 09.2022
Senior Sales Manager
TRAIL APPLIANCES
01.2015 - 08.2019
Senior Sales Manager
SEARS CANADA
05.2013 - 02.2015
Major Appliance Sales Manager
APPLIANCES UNLIMITED
05.2012 - 01.2015
Film Production - undefined
TREBAS INSTITUTE OF FILM
High School Diploma -
GUILDFORD PARK SECONDARY
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