Accomplished Sales Manager and Finance Manager with a proven track record at multiple dealerships, showcasing expertise in loan origination and effective communication. Excelled in fostering robust relationships with financial institutions, enhancing customer satisfaction through tailored finance solutions. Demonstrated leadership in team development, driving workforce performance and achieving strategic goals.
Overview
13
13
years of professional experience
Work History
Sales Manager
Coastal Chevrolet
11.2024 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Finance Manager
Swickard Cadillac, Buick, GMC, Chevrolet
08.2020 - 11.2024
Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Maximized profitability by negotiating and structuring optimal automotive financing deals.
Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
Improved customer satisfaction with personalized follow-up calls to ensure clarity and satisfaction with finance agreements.
Finance Manager
Vista Ford
05.2016 - 06.2020
Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Maximized profitability by negotiating and structuring optimal automotive financing deals.
Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
Finance Manager
Alexander Cadillac, Buick, GMC and Hyundai
01.2012 - 05.2016
Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Maximized profitability by negotiating and structuring optimal automotive financing deals.
Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Improved customer satisfaction with personalized follow-up calls to ensure clarity and satisfaction with finance agreements.
Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.