Justin Rodriguez
Diamond Bar,CA
Summary
Senior Technology Specialist with expertise in managing Windows and Microsoft 365 environments. Experience in leading a team to ensure projects are completed on time and make certain each client’s specific technology needs are met. Eager to apply my experience while refining my foundational skills in networking and on-premise server environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technology Specialist
OC Tech Innovations
03.2019 - Current
- Lead the helpdesk team in resolving service requests for multiple companies ranging from 5 to 100+ users.
- Setup and managed numerous Microsoft 365 tenants, gaining proficiency in administering Exchange Online, SharePoint Online, Intune, and Entra.
- Managed the and monitored users & groups, user licenses, device enrollment, and security policy enforcement.
- Served as an escalation point for Level 1 and Level 2 technicians to resolve complex issues.
- Deploy, manage, and troubleshoot Windows systems, printers, scanners, and other technology devices.
- Managed Windows Server and its components, including Hyper-V, Active Directory, Group Policies, File & Storage Services, and Print Server. Collaborated with the company president to resolve complex issues.
- Maintained detailed internal process documentation and tracked device inventory and client-specific IT setups.
- Implemented and standardized patch management via Microsoft Intune update rings.
Managed workstation and server backups, including monitoring, testing, and recovery. - Led projects, with guidance from the company president, including email migrations, on-premises to Microsoft 365 cloud migrations, and SharePoint migrations.
- Hands-on experience deploying and managing networks, including Fortinet firewalls, routers, switches, and access points. Proficient in cable termination and network testing to ensure full connectivity.
- Configured and deployed third-party applications, including EDR, zero-trust endpoint protection, email security, email signature management, storage and backup solutions, and various Microsoft 365 integrations.
- Communicated with clients, providing updates on service requests and ongoing projects.
- Collaborate with operations team to identify and procure devices based on client needs
- Work closely with operations team to audit both internal company licenses and client user licenses.
- Created MS Forms and Power Automate forms to automate part of our onboarding/offboarding process to improve efficiency.
- Coordinated inventory supplies and equipment to maximize team productivity.
Marketing Assistant
SpinTek Filtration
06.2014 - 03.2019
- Took on an IT support role, on top of my regular duties, after the position was vacated.
- Resolve hardware and software issues for an office of 10+ users
- Troubleshoot network issues and escalated to off-site support on an as-needed basis.
- Assisted in deployment and management of point-to-point wifi to bring internet to an office across the company business plaza
- Assisted with procurement to identify and acquire the essential tools and equipment to meet company needs.
- Produced promotional materials using Photoshop, Illustrator, and QuarkXPress, including presentations, brochures, business cards, data sheets, and online banners.
- Managed and updated website content, identifying effective marketing tools.
- Organized and tracked company trademarks, patents, and website domains.
Education
Bachelor of Science - International Business Management
California State Polytechnic University
Pomona, CA2012
Skills
- Microsoft 365 administration
- Microsoft Office (web and desktop)
- Windows 10/11
- Windows Server
- Active Directory
- Hyper-V
- Powershell
- Network administration
- Advanced troubleshooting
- Project management
- Team collaboration
- Technical documentation
Certification
Microsoft 365 Certified: Fundamentals (2022)
Timeline
Senior Technology Specialist
OC Tech Innovations
03.2019 - Current
Marketing Assistant
SpinTek Filtration
06.2014 - 03.2019
Bachelor of Science - International Business Management
California State Polytechnic University
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