Justin Robinson
North Bay
Summary
Dedicated professional with extensive experience in delivering personalized care and support to individuals in home settings. Proven ability to utilize effective communication skills to accurately assess and meet clients' unique needs. Strong track record of fostering trusting relationships while ensuring a safe and nurturing environment. Committed to enhancing clients' quality of life through compassionate and attentive service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Support Worker
ParaMed Home Health Care
12.2020 - 12.2021
- Assisted clients with daily living activities, enhancing overall well-being and independence.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Provided emotional support during difficult times by actively listening and empathizing with clients' experiences.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Promoted mental stimulation through engaging activities tailored to each client's interests and abilities.
- Facilitated medication administration according to prescribed schedules and doses.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Property Inspector
MPAC
04.2019 - 01.2020
- Contract Position - Property Inspector
- Travel where needed to perform onsite assessment of property changes
- Carry out data entry of said changes
- Communicate with homeowners, either by phone or in person, regarding questions about their assessment notice, when necessary
- Perform all tasks to a quality level acceptable on behalf of both government interests, related review boards, and related governing educational bodies
Office Administrator, First Aid Instructor
ST JOHN AMBULANCE
01.2018 - 01.2019
- This job focused primarily on balancing the sales and running requirements of our local SJA branch against time spent training students. After my certification, two to three days per week would be spent in class certifying students in CPR, with remaining days spent addressing the office's financials and other projects that may be happening.
Office Administrative Assistant, Human Resources Assistant
RAHN PLASTICS INC
01.2017 - 01.2018
Sales & Leasing Consultant
NORTH BAY MAZDA
01.2015 - 01.2016
Project Manager, Team Leader, On-the-job Trainer/ABAY Trainer, CSR
HGS Canada
01.2012 - 01.2015
- North Bay, Ontario 2012 - 2015, 2016 - 2017
- Project Manager, Team Leader, On-the-job Trainer/ABAY Trainer, CSR
Education
Certification - Information Technology
ST LAWRENCE COLLEGE
Kingston, ON01.2015
Skills
- Skilled in coaching
- Quality assessment expertise
- Rapid skill acquisition
- Exceptional service delivery
- Detail-oriented data management
- Task scheduling
- Operational leadership
- Respect for privacy
- Adaptable to change
- Emotional resilience
- Professional boundaries
Languages
English
Native or Bilingual
Certification
- Standard First Aid + CPR C Instructor May 2018 to May 2021
- Standard First Aid and CPR C May 2018 to May 2021
Timeline
Home Support Worker
ParaMed Home Health Care
12.2020 - 12.2021
Property Inspector
MPAC
04.2019 - 01.2020
Office Administrator, First Aid Instructor
ST JOHN AMBULANCE
01.2018 - 01.2019
Office Administrative Assistant, Human Resources Assistant
RAHN PLASTICS INC
01.2017 - 01.2018
Sales & Leasing Consultant
NORTH BAY MAZDA
01.2015 - 01.2016
Project Manager, Team Leader, On-the-job Trainer/ABAY Trainer, CSR
HGS Canada
01.2012 - 01.2015
Certification - Information Technology
ST LAWRENCE COLLEGE
Transferable Skills (Office, Sales, Management)
- Work with concepts from the ground up, from smaller-scale local marketing endeavors to initializing sales best practices to a call centre production floor of 300+ staff.
- Manage the administrative process of education & training for major clients, including Virgin Mobile, Bell Mobility, HGS Customer Solutions Canada.
- Collaborate with varied internal departments to meet client goals and standards (Quality & Assurance, Training & Education, Operations Management, Corporate.)
- Manage a personally assigned team of up to 100 associates in an On-The-Job training environment with the purpose of preparing them for production floor responsibilities.
- Train an average of 110 associates quarterly to maintain workplace headcount requirements.