Justin Rietveld
General Sales Manager
Calgary,AB
Summary
Results-driven General Sales Manager proficient in the automotive industry. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
General Sales Manager
Volvo Cars Royal Oak, Wyatt Group Ltd.
07.2021 - Current
- Provided leadership for a dynamic sales team of seven professionals, through coaching and guidance provide 22% average closing rate on all lead type.
- Collaborated with the marketing team for effective promotional campaigns, increasing showroom traffic, and social content thereby increasing Volvo's market share within the region year over year.
- Developed strong customer relationships, addressing target user needs and ensuring high satisfaction.
- Managed inventory levels, ensuring optimal stock levels and vehicle mix, minimizing overstock and understock situations.
- Created and implemented strategic pricing adjustments and upselling techniques, increasing average transactions by 5%.
- Collaborated in opening a new dealership, hiring all sales and F&I staff, and led the store to profitability in the first three years.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue, maintaining conversion rates from leads to sales above 20%.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction, resulting in the store finishing as #1 in Canada for Customer Satisfaction and overall sales targets in 2022 and 2023, earning Volvo Canada's Excellence award.
Sales and Leasing Consultant
Valentine Volvo, Valentine Group
09.2014 - 07.2021
- Strategically negotiated with customers to close deals, exceeding company and personal targets with a 28% closing ratio over 5 years.
- Maintained and assisted GSM in the used car department, hitting all sales targets from 2017-2021.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Achieved top CSI among peers.
- Achieved top salesman at Valentine Volvo in 2020 with a store record of 210 vehicles sold, and top salesman in Volvo Canada in 2020.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Maintained a 12.5 car sale average every month for the past seven years.
- Maintained lease portfolio with a high retention rate.
Sales and Leasing Consultant
Okotoks Honda
09.2013 - 09.2014
- Cultivated and maintained relationships with new customers
- Strategically negotiated with customers to close deals
- Exceeded sales targets set by management every month
- Completed Honda Canada 3-day training course for customer experience/retention.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
Education
Automotive Management Diploma - Management
SAIT
Calgary, Alberta 11.2019 - Current
Diploma -
Henry Wise Wood High School
Calgary, Alberta 06.2005 -
Continuing Education- Management Leadership course (6) -
Mount Royal College
Calgary, Alberta 10.2006 -
Skills
Customer serviceundefined
Training
- Joe Verde Sales and Management Training, Calgary, Alberta, 07/2017
- NCM Used Vehicle Management 2021-2023, Kansas City, Missouri
- NCM General Sales Management 2022-2023, Kansas City, Missouri
- NCM Effective Leadership Training 2022, Kansas City, Missouri
Timeline
General Sales Manager
Volvo Cars Royal Oak, Wyatt Group Ltd.
07.2021 - Current
Automotive Management Diploma - Management
SAIT
11.2019 - Current
Sales and Leasing Consultant
Valentine Volvo, Valentine Group
09.2014 - 07.2021
Sales and Leasing Consultant
Okotoks Honda
09.2013 - 09.2014
Continuing Education- Management Leadership course (6) -
Mount Royal College
10.2006 -
Diploma -
Henry Wise Wood High School
06.2005 -
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