Justin Rayos del Sol
Sacramento,CA
Summary
Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in various such as: automotive, logistics, and technology, increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
Account Manager - B2B Business Development
Reviver
05.2023 - Current
- Implemented route optimization strategies through GIS, leading to a 20% reduction in travel costs and improved efficiency in field visits.
- Managed and onboarded 30+ small-mid sized to enterprise auto dealerships partnership offering REVIVER RPlate product offering. Every dealership partner earns an average of $14,375 per month resulting in 300% profit.
- Coordinated onboarding and training sessions for new employees, significantly reducing re-training by 16%.
- Developed detailed maps to visualize geographic sales performance patterns, enabling the team to make informed, data-driven decisions.
- Achieved sales goals and service targets by 108% by cultivating and securing new customer relationships.
- Collaborated closely with internal teams to integrate GIS insights into strategic planning, ensuring alignment and improved sales by 23%
Sr. Regional Operations Manager
Carma Project
02.2021 - 04.2023
- Managed a team of five field analysts by utilizing in house proprietary software to achieve a fulfillment rate of 83% out of 72% of the customer's life cycle to perform warranty repairs of their vehicles.
- Collected and organized analysts' feedback, experience, and stop gap's to ensure the team's safety and optimal efficiency.
- Cultivated strong written communication skills by drafting clear, concise reports, presentations, and training materials, facilitating better understanding and alignment among team members to reduce team turnover by 22%.
Supervisor
United States Postal Services
07.2014 - 01.2021
- Oversaw a team six with their day to day responsibilities and scheduling shift hours, organizing work flow and performance using tools such as Excel and MyHR software.
- Collaborated with multiple teams and projects resulting in raising the quality control and assurance by 14%.
- Analyzed multiple surveys such as Postal Pulse and (RCE) Retail Customer Experience to upload a satisfaction score of 97% and above.
- Ensured compliance with OSHA, USPS policies, and federal laws and regulations to hand sensitive and private information with the highest degree.
Used Car Manager
Paul Blanco Good Car Company
06.2014 - 05.2015
- Created a buyback and reconditioned car purchase program resulting a 19% increase in sales and decreased the turn around time to resell by 25%.
- Created new sales playbook for onboarding new team member and retraining tenure staff.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to create a diverse buying experience.
- Trained and equipped the team of three to achieve a 98% score Customer Sanctification Index scale to receive more resource allocation from corporate leadership.
Assistant Manager
Niello BMW
05.2005 - 06.2014
- Participated in auto auctions and negotiated purchases of vehicles to increase store reputation and sales by 12% with a CSI Score of 98%
- Utilized Tekion (CRM Software) to analyze sales date to implement new sale cycle protocols to improve the close rate by 9%
- Developed detailed plans based on broad guidance and direction of the sales number quarter over quarter with an average of 33% increase on revenue
Education
M.D. -
El Camino Fundamental High School
Sacramento, CA06.2005
Skills
- Safety and regulatory compliance
- Strategic account development
- Project management
- CRM proficiency
- People management
- Process improvement
- Financial management
- Change management
- Marketing
- Product and service sales
Timeline
Account Manager - B2B Business Development
Reviver
05.2023 - Current
Sr. Regional Operations Manager
Carma Project
02.2021 - 04.2023
Supervisor
United States Postal Services
07.2014 - 01.2021
Used Car Manager
Paul Blanco Good Car Company
06.2014 - 05.2015
Assistant Manager
Niello BMW
05.2005 - 06.2014
M.D. -
El Camino Fundamental High School
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