Justin Ray
San Diego
Summary
Dynamic Operations Training Manager skilled in team development, financial management, and customer experience optimization. Achieved transformative results by fostering a high-performance culture and driving measurable success in operational leadership.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Operations Training Manager
Starbucks
San Diego
07.2012 - Current
- Operational Leadership: Transformed an underperforming location into the district's highest-volume store ($3.5M annual sales) by standardizing workflows, improving training, and fostering a culture aligned with company values.
- Team Development: Reduced employee turnover by 40% through targeted coaching, performance evaluations, and career-path mentoring. Trained 15 employees into leadership roles (shift supervisors, managers).
- Financial Acumen: Managed inventory, scheduling, and expenses to consistently meet budget goals, achieving a 35% increase in revenue over 3 years.
- Customer Centric: Elevated customer satisfaction scores by implementing feedback-driven process improvements and team accountability measures.
- Spearheaded the successful launch of a licensed Starbucks in partnership with Albertsons, providing comprehensive coaching, training, and consulting on Starbucks brand standards to ensure seamless integration.
Area Operations Manager
Sea World
San Diego
03.2001 - 07.2012
- Multi-Site Management: Oversaw 12 food and beverage operations with 175 staff, driving $12.5M in annual revenue by analyzing profitability metrics and optimizing resource allocation.
- Process Improvement: Exceeded quarterly sales targets by 15% through innovative strategies and staff training programs.
- Compliance & Standards: Ensured adherence to regulatory and company policies while resolving customer and team issues creatively and ethically.
- Assessed employee performance on a regular basis, and provided coaching as needed to ensure high standards of customer service.
- Established key metrics to measure the success of operational initiatives, providing valuable feedback for further development.
Education
Associate of Applied Science - Hospital Administration
Coastline Community College
Fountain Valley, CASkills
- Team development and leadership
- Financial management and budgeting
- Operational leadership and process improvement
- Compliance and standards adherence
- Work planning and prioritization
- Effective communication skills
- Training and coaching expertise
- Business operations analysis
- Customer experience optimization
- Multitasking and organization
Certification
Training and Development HRCI
Timeline
Operations Training Manager
Starbucks
07.2012 - Current
Area Operations Manager
Sea World
03.2001 - 07.2012
Associate of Applied Science - Hospital Administration
Coastline Community College