Summary
Overview
Work History
Education
Skills
Timeline
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Justin Ramesar

Whitby,ON

Summary

Dynamic sales professional with a proven track record at Bell Canada, revitalizing sales strategies and tripling package sales. Expert in employee training and coaching, enhancing product knowledge across teams. Adept at sales performance analysis, driving results through innovative training solutions and fostering strong customer relationships.

Overview

15
15
years of professional experience

Work History

Sales Training and Delivery

Bell Canada
Toronto
10.2016 - 10.2022
  • Revitalized sales strategy, achieving 100% commitment on offers and tripling TV/internet package sales.
  • Conducted multiple comprehensive training sessions, enhancing product knowledge across all sales channels.
  • Monitored customer interactions of sales representatives, providing real-time feedback for improved performance.

Store Manager

Telus Mobility
Multiple
05.2007 - 10.2016
  • Implemented expectations and accountability measures, promoting teamwork and open communication for improved results.
  • Boosted sales performance by X% through conducting weekly coaching sessions for Reps, ensuring they hit their targets consistently.
  • Led several comprehensive 8 hour in-class training sessions for all sales channels under the Bell umbrella, resulting in a huge product knowledge increase with everyone who attended.

Implementation Analyst

Talus
07.2007 - 05.2011
  • Completed User Acceptance Testing of back end systems to ensure compatibility with HSPA systems.
  • Identify and escalate errors based on test case completion to Business Transformation Team.
  • Performed additional testing on regular day to day systems to ensure successful build and implementation of SOCs, Plans, Promotion and Device SKU set up.
  • Created test cases based on results of previously failed tests to validate fix.
  • Utilized existing test cases in the implementation of additional builds Reviewed and provided feedback on Care Assessments within PCDs, BRDs and SSDs.
  • Provided final approval and sign off for all test cases to Business Transformation Team.

Senior Sales Associate

Talus Mobility
Oshawa and Pickering
  • Drive the sales of products and services by achieving or exceeding sales targets.
  • Provided excellent client experience by determining client needs and recommending the best solutions.
  • Built and maintained strong customer relationships by providing prompt and exceptional sales and after sales service.
  • Ensured customer concerns are resolved with urgency and good judgment.
  • Strong working knowledge of all product, service, promotions and policies.
  • Adhered to Shipping and Receiving of stock policies to ensure store inventory was fulfilled.
  • Responsible for balancing terminal floats for reconciliation.

Education

Leadership Development Program -

Talus Mobility
Toronto
08.2013

Business Administration Certificate -

Durham College
Oshawa
12.2002

Skills

  • Account reconciliation process
  • Employee training
  • Sales performance analysis
  • Product knowledge enhancement
  • Coaching and mentoring
  • Multitasking and organization
  • Creativity and innovation
  • Sales strategy development
  • Creation of training documents
  • Delivery of in class sales training
  • Delivery of in class product training

Timeline

Sales Training and Delivery

Bell Canada
10.2016 - 10.2022

Implementation Analyst

Talus
07.2007 - 05.2011

Store Manager

Telus Mobility
05.2007 - 10.2016

Senior Sales Associate

Talus Mobility

Leadership Development Program -

Talus Mobility

Business Administration Certificate -

Durham College

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Justin Ramesar