Justin Pham

• Diagnose and repair a wide range of customer devices, including desktops, laptops, networking equipment, and peripherals, using structured troubleshooting methodologies.
• Perform hardware replacements (RAM, storage, motherboards, power supplies), OS reinstallation, malware removal, and system optimization to restore full functionality.
• Configure Windows systems, user profiles, drivers, and essential software; resolve boot failures, update issues, and application crashes.
• Troubleshoot network connectivity problems involving routers, switches, adapters, DHCP issues, and misconfigured network settings.
• Utilize internal ticketing and workflow systems to document repairs, prioritize high-impact cases, and ensure timely resolution.
• Provide customer-facing support by clearly explaining technical findings, recommended solutions, and preventive maintenance steps.
• Verify device integrity through diagnostics (memory tests, SMART scans, PSU testing, thermal evaluation) to ensure long-term reliability.

• Diagnosed and repaired electronic devices, ensuring optimal functionality for customers.

• Delivered hands-on IT support for studio workstations and production systems, including Windows PCs, peripherals, and network-connected devices.
• Installed, configured, and maintained operating systems, software applications, drivers, and user environments to ensure system stability and performance.
• Troubleshot hardware, software, and network connectivity issues, resolving incidents quickly to minimize user downtime in time-sensitive environments.
• Supported LAN-connected devices by diagnosing switch, cabling, and endpoint configuration issues.
• Performed system validation, updates, and preventative maintenance to ensure production readiness and reduce recurring issues.
• Documented issues, resolutions, and system configurations to support consistent troubleshooting and knowledge sharing.

• Provided on-site IT and technical support for live esports and studio productions, supporting player PCs, production workstations, and networked systems.
• Deployed, imaged, and configured Windows systems, peripherals, and user environments for rapid, repeatable event setups.
• Troubleshot hardware failures, OS/software issues, and network connectivity problems under live-event constraints to maintain uninterrupted operations.
• Supported LAN infrastructure by diagnosing switch, cabling, and endpoint issues affecting player and production systems.
• Performed pre-event system checks, real-time incident response, and post-event teardown while ensuring equipment integrity and data consistency.
• Collaborated with production staff and technical leads to prioritize issues and maintain system reliability during high-traffic events.