Justin Parenteau
Vancouver,BC
Summary
Proven leader with extensive experience in managing operations and driving growth at Artel Salon. Excelled in staff management and business management, boosting revenue and enhancing customer relations. Implemented innovative strategies that resulted in significant business expansion and increased team performance. Skilled in salon marketing and data management, achieving notable success in client retention and operational efficiency.
Overview
18
18
years of professional experience
Work History
Salon Owner/Operator
Artel Salon
10.2023 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with province regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Trained and motivated employees to perform daily business functions.
- Increased customer retention through exceptional service and consistent follow-up communication.
General Manager
Artel Salon
08.2019 - 09.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in opening new locations and hiring stylists.
District Manager
Bench Clothing
05.2016 - 11.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Operations Manager
Giorgio Armani
08.2006 - 05.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
Francis Kelsey
Mill Bay, BC06.2004
Skills
- Upselling Services
- Payroll Administration and Timekeeping
- Customer Relations
- Purchasing and planning
- Staff hiring
- Staff Management
- Salon Marketing
- Business Management
- Data Management
- Industry trend awareness
- Goal Setting
- Employee Development
Social Media marketing
A pioneer with mens fashion through instagram from 2012. I found a lack of diversity and became one of the first mens influencers.
Timeline
Salon Owner/Operator
Artel Salon
10.2023 - Current
General Manager
Artel Salon
08.2019 - 09.2023
District Manager
Bench Clothing
05.2016 - 11.2018
Operations Manager
Giorgio Armani
08.2006 - 05.2016
High School Diploma -
Francis Kelsey
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