Justin Mullen
Kings Beach,CA
Summary
I've worked in customer service for the last decade plus. I am a committed and reliable worker. I take pride in giving excellent customer service and creating memorable dining experiences for all of the members. I have skills in moving around the restaurant space, anticipating customer's needs, staying organized, and getting the job done in any and every situation.
Overview
17
17
years of professional experience
Work History
Restaurant Waiter
Lahontan Country Club
08.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Waiter
Monte Webb Jason’s Bar And Grille
09.2015 - 08.2023
- Helping with customers' questions, recommending items, and keeping organized with all the orders, and priorities.
- Making sure to do everything in a timely fashion.
- Able to deal with hard situations to maintain customer satisfaction and workforce effectiveness.
- I'll be able to learn the menu and the work area so I'm able to help the customers with any questions they have.
Restaurant Dishwasher, Busser, Waiter
Dave Richardson Dockside 700
10.2011 - 08.2015
- This is where I developed most of my waiting skills. Started here as a dishwasher then moved to busser, then became a waiter.
- This was my first real full time job in Tahoe and it opened my eyes to the restaurant and service industry out here in Tahoe.
Golf Course Attendant - Cart Barn
Ryan Moyer Brookside Country Club
04.2007 - 10.2011
- Maintained a professional attitude all the time.
- Courteous and helpful to every member that came to the club.
- Cleaned clubs and golfcarts for all of the members.
- Learned what it's like to work for a club that has members to it.
- Trained in many different roles at the golf course to help the crew deliver first-rate help to the guests.
Education
Associate of Science - Business
Sierra College
Truckee, CA05.2016
Associate of Science - Social And Behavioral Sciences
Sierra College
Truckee, CA04.2014
Skills
- Transactions and Cash Handling
- Food Preparation and Safety
- Table Bussing
- Cool Under Pressure
- Menu Knowledge
- Ability to Lift 30 Pounds
- High-Volume Dining
- Special Requests and Substitutions
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Guest Flow
- Guest Satisfaction
- Hospitality and Accommodation
- Waiting Tables
- Friendly
- Order Accuracy and Delivery
Timeline
Restaurant Waiter
Lahontan Country Club
08.2023 - Current
Waiter
Monte Webb Jason’s Bar And Grille
09.2015 - 08.2023
Restaurant Dishwasher, Busser, Waiter
Dave Richardson Dockside 700
10.2011 - 08.2015
Golf Course Attendant - Cart Barn
Ryan Moyer Brookside Country Club
04.2007 - 10.2011
Associate of Science - Business
Sierra College
Associate of Science - Social And Behavioral Sciences
Sierra College
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