Justin Morgan
Sacramento
Summary
Passionate leader with excellent team building and management abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization.
Overview
15
15
years of professional experience
Work History
General Manager
Safelite Auto Glass
07.2023 - Current
- Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
- Recruit, hire and develop a team to provide great customer service to deliver financial commitments
- Directly manage inventory and deliveries and ensure brand quality standards across all service levels.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
General Manager
24 Hour Fitness
06.2018 - 06.2023
- General Manager of 4 locations in Sacramento and Bay Area
- Ensure all membership, fitness and service departments function within the club providing the best member experience, team member environment, and achieve financial success
- Acts as key point of accountability for club financial performance and club experience
- Provide club specific input as to development of the club P&L and operating plan
- Deliver on financial targets by successfully driving revenue through the daily management of club P&L and sales trend reports
- Develop, coach, and motivate employees to ensure sales goals are met and ensure high professional standards.
- Manage club financial performance, initial guest experience and member experience
- Manage develop, coach, control, and motivate the sales force to develop their skills to ensure a high professional standard is achieved and monthly sales targets are met
- Meet with customers to discuss their evolving needs and assess the quality of the company's relationship with them
- Conduct on-site interviews, provide feedback and recommendations on hiring decisions/compensation
- Prepare and issue employee performance reviews and disciplinary actions
- Work closely with General Manager and department heads on special projects and participate in planning to effectively grow dues revenues.
Sales Manager
24 Hour Fitness
08.2016 - 06.2018
- Maintain sales volumes, service mix, and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors
Assistant Sales Manager
24 Hour Fitness
05.2016 - 07.2016
- Provide outstanding customer service and resolve billing customer inquiries/complaints
- Provide sales versus projection results by preparing and forwarding sales tracking reports
- Maintain customer database by inputting customer profile updates
- Consolidate, analyze and forward daily actions summaries to Sales Manager.
Store Operations Manager
Red Dog Shred
02.2011 - 05.2016
- Manage and increase effectiveness and efficiency of three company locations
- Created company website and managed social media and marketing platforms
- Increased revenue by 20% the first year by implementing customer accounts and monthly services.
Sales Advisor
24 Hour Fitness
01.2016 - 04.2016
- Meet and interact with potential customers to present and sell memberships and training packages
- Coordinate and conduct outside promotional events to drive sales within the company
- Work with sales team in order to achieve set objectives and goals.
Education
No Degree - Business Administration And Management
Folsom Lake College
Folsom, CASkills
- Sales expertise
- P&L Management
- Team building
- Excel spreadsheet management
- Proficient in Microsoft Office
- Email management
- Presentation design
Timeline
General Manager
Safelite Auto Glass
07.2023 - Current
General Manager
24 Hour Fitness
06.2018 - 06.2023
Sales Manager
24 Hour Fitness
08.2016 - 06.2018
Assistant Sales Manager
24 Hour Fitness
05.2016 - 07.2016
Sales Advisor
24 Hour Fitness
01.2016 - 04.2016
Store Operations Manager
Red Dog Shred
02.2011 - 05.2016
No Degree - Business Administration And Management
Folsom Lake College
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