Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Justin Molina

Los Angeles

Summary

Energetic and bright Bilingual young college student looking for work . Former supervisor with 4 years of supervisory experience, former mover and have plenty of experience with customer service, customer care, problem solving, long and understaffed shifts, team coordination, team problem solving, Team management, event coordinating , High pace work environments, and handling rushes well. I pride myself on building customer relations, retaining customers, and help lead high performing teams .

Overview

4
4
years of professional experience

Work History

SUPERVISOR-Assitant Manager

LUCIFER’S PIZZA
Los Feliz
03.2022 - 07.2024
  • As a supervisor/AM at a high-end pizza place, I managed staff, ensuring efficient operations and high customer service standards.
  • I oversaw quality control, inventory management, and compliance with health regulations.
  • I trained and developed employees, managed schedules, and assisted in financial oversight.
  • Key achievements include Developing strong leadership and team building capabilities, increasing sales, maintaining customer satisfaction, improving operational efficiency, achieving high staff retention, and reducing costs through effective inventory management.
  • Customer service— would be in charge in making sure customer orders were made to order, and often for regular patrons, specifics to how the dough is prepared, cooked, arranged, and served.
  • Phone etiquette—phone calls from customers as well as major film companies ordering large orders from the nearby Greek theatre I would handle calls with proper retention, communication, and friendliness.
  • Managerial and supervisory duties —Keyholder and trusted Opener and Closer of Entire Store, counting money, inputting Weekly profit numbers, and properly ensuring money is stored away.
  • Attention to detail and making sure every customer got the correct order as well as delivery drivers (many a fradulent ones too!).
  • Handling customer problems and retaining their patronage.
  • Inventory management, making sure no items were stolen or missing, or purchasing repeat inventory to avoid costs, and food preparation to ensure weekly store operations.
  • Handling instore team members clock ins, breaks, clock outs, early dismissals, or issues/compliments to their performance.
  • Reference- Josh Zapien- General manager (323)313-6778

ASSISTANT EVENT COORDINATOR

HEADEMPTYLA
07.2020 - 07.2024
  • As a service representative for a fashion brand at live events, I engaged with customers, provided product information, and ensured a positive brand experience.
  • I Managed sales, managed inventory, and helped set up and break down event displays.
  • My role focused on delivering exceptional customer service and supporting event logistics.
  • Crowd control- Handling long lines and big crowds of patrons, maintaining orderly crowds and efficient store operations.
  • Event coordination— Helping plan, assemble, and disassemble intricate temporary store events as well as point of sales operations, team management and coordination with different vendors and event staff, properly ensuring team members areas of work are covered during given breaks.
  • Point of sales and accounting experience. Keeping track of product inventory, keeping track of all sales, providing proper documentation of each and all transactions, and providing the total profit the days numbers.
  • Ref- Sid Wulf-owner of headempty (213) 570-1584

MOVER

REAL ROCKNROLL MOVERS
06.2020 - 08.2021
  • As a mover, I handled high-value items with care, ensured safe packing and transportation, and provided exceptional customer service.
  • My responsibilities included meticulously packing, loading, unloading, and setting up items while adhering to strict quality and safety standards.
  • Customer service— Daily operations inside peoples personal homes and belongings handling with great care and resolving any issues or concerns arising during moves.
  • On the spot adaptability, and leadership. Often working understaffed shifts and picking up the slack for lack of coworkers.
  • Many customers often have problems arising with transportation or accommodation for moves leading to quick thinking and fast problem solving.
  • Basic Physical fitness and endurance to carry 50 pounds or more for long hours in various conditions, hot, cold, overnight, rainy, etc. While still maintaining proper care and safety of customer belongings.
  • Experience with Larger corporate facilities and warehouse patrons as well as talking with said clients about their moves.

Education

Associates - American Sign Language, Nursing

PASADENA CITY COLLEGE
Los Angeles, CA
12.2026

Skills

  • Spanish
  • Money Handling
  • Customer Service
  • Team Management
  • Problem Solving
  • Communication
  • Organization
  • Event Planning
  • Attention to Detail
  • Inventory Management
  • Proficient with Computers

References

Available Upon Request

Awards

Employee of the Year, HeadEmpty, Coordination of Anime Expo 2021

Timeline

SUPERVISOR-Assitant Manager

LUCIFER’S PIZZA
03.2022 - 07.2024

ASSISTANT EVENT COORDINATOR

HEADEMPTYLA
07.2020 - 07.2024

MOVER

REAL ROCKNROLL MOVERS
06.2020 - 08.2021

Associates - American Sign Language, Nursing

PASADENA CITY COLLEGE

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Justin Molina