JUSTIN-MICHAEL MESSIER
Burlington,ON
Summary
Experienced owner/operator in the construction/renovation industry with a proven track record of cultivating professional relationships and negotiating mutually beneficial deals. Known for meticulous attention to detail, I have successfully established and maintained partnerships with key accounts, driving productivity and increasing profit channels. I expand my network connections by accurately assessing and meeting customer needs, implementing effective pricing models, and optimizing inventory control procedures. Committed to delivering exceptional customer service, I always maintain a presentable appearance and professional demeanor. With the ability to entertain and hold an audience, I bring a unique skill set to any project or opportunity.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Muskoka Closets Inc
12.2020 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Operate different types of hand tools, saws, and building materials in the field required for each specific type of job
- Developed business plan, processes and procedures to provide superior product and service to customers.
- Coordinate with office personnel regarding material shortages, replacements, and service items
- Produce and assemble components such as counter tops, office equipment, cabinets, and high-grade closets
- Work well with management, and installation crew to prioritize projects and troubleshoot
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Server/Head Bartender Supervisor
Courtyard by Marriott
06.2021 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
Finishing Carpenter/ Installer
CLOSET ENVY
06.2018 - 06.2021
- Operate different types of hand tools, saws, and building materials in the field required for each specific type of job
- Pay close attention to detail to prevent any imperfections within client’s final product
- Coordinate with office personnel regarding material shortages, replacements, and service items
- Produce and assemble components such as counter tops, office equipment, cabinets, and high-grade closets
- Work well with management, and installation crew to prioritize projects and troubleshoot
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Studied specifications in building plans to determine dimensions and materials required.
Customer Service Representative
COSCTO WHOLESALE
10.2017 - 02.2020
- Greet each member with respect and pride when approached
- Perform while under high pressure during rush hours and busy seasons
- Ensure every customer gets precisely what they have requested
- As the Health and Safety Rep, I have responsibilities such as sit down with staff to help them understand all the different types of hazards within the workplace, and practice safety procedures with all employees
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Landscaper/ Owner
ECOAST VALLEY LAWNS
01.2017 - 01.2020
- Manage all client information and calculate the most efficient route for the day
- Work with an understanding of high level risks and taking every precaution to ensure safety at all time
- Work long hours on foot in varying types of weather, while raking out leaves and gravel to clean property
- Effectively manage personal safety to create a safe work space (PPE)
- Work with an understanding of higher level risks and taking every precaution to ensure safety at all time
Shift Manager
MCDONALDS
09.2012 - 06.2017
- Professional and respectfully interact with staff and customers while at work
- Train new staff to follow safety procedures as well as understand the tasks given to them
- Set daily goals with incentives to keep staff focused while working
- Maintain utmost discretion when dealing with sensitive topics brought to my attention
- Precisely manage the safe and tills, while actively monitoring daily sales
Education
HVAC Refrigeration Gas 3 Certificate -
MOHAWK COLLEGE
Grade 12 Graduation Diploma -
CARDINAL NEWMAN HIGH SCHOOL
Skills
- Business Administration
- Sales Leadership
- Financial Management
- Investor Relations
- Quality Management Systems
- Staff Training
- Verbal and Written Communication
- Business Planning
- Design Coordination
- CAD Program
- Strategic Project Planning
- Marketing and Advertising
Timeline
Server/Head Bartender Supervisor
Courtyard by Marriott
06.2021 - 02.2024
Owner/Operator
Muskoka Closets Inc
12.2020 - Current
Finishing Carpenter/ Installer
CLOSET ENVY
06.2018 - 06.2021
Customer Service Representative
COSCTO WHOLESALE
10.2017 - 02.2020
Landscaper/ Owner
ECOAST VALLEY LAWNS
01.2017 - 01.2020
Shift Manager
MCDONALDS
09.2012 - 06.2017
Grade 12 Graduation Diploma -
CARDINAL NEWMAN HIGH SCHOOL
HVAC Refrigeration Gas 3 Certificate -
MOHAWK COLLEGE
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