Justin McPherson
Irishtown,New Brunswick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Automotive Repair Estimator
Fix Auto Collision
03.2010 - 10.2022
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Business Owner
Fix Auto Collision
03.1996 - 10.2022
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Diploma - Motive Power
NBCC Moncton
Moncton, NBCommercial Pilots License - Aviation
Fredericton Flying Club
Fredericton, NBSkills
- Remote Services
- Managing Parts
- Vendor Relations
- Valid Driver's License
- Time Management
- Repair Quotes
- Customer Relations
- Customer Relationship Management
- Vehicle Operation and Assessment
Languages
English
Professional Working
Timeline
Automotive Repair Estimator
Fix Auto Collision
03.2010 - 10.2022
Business Owner
Fix Auto Collision
03.1996 - 10.2022
Diploma - Motive Power
NBCC Moncton
Commercial Pilots License - Aviation
Fredericton Flying Club
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