Justin Mattox
La Verne
Summary
Sales associate with proven success at IKEA, excelling in customer service and conflict resolution. Recognized for exceeding in customer satisfaction and customer loyalty through strong interpersonal skills. Proficient in inventory management and sales floor cleanliness, consistently delivering results in fast-paced environments. Reliable team player committed to enhancing the shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
IKEA
03.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Order Fulfillment Associate
Lowes Home Improvment
09.2023 - 11.2023
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Developed strong familiarity with ZEBRA Printers systems, Zebra Phones for enabling quick navigation through inventory databases and expedited processing of orders.
Sales Associate
Walmart
02.2023 - 08.2023
- Handled cash and card transactions while adhering to company policies ensuring accuracy in all financial exchanges.
- Answered customer questions about merchandise.
- Engaged with customers to build trust
Education
Covina High
Covina, CA05-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Flexible schedule
- Conflict resolution
- Product sales
Timeline
Sales Associate
IKEA
03.2024 - 03.2025
Order Fulfillment Associate
Lowes Home Improvment
09.2023 - 11.2023
Sales Associate
Walmart
02.2023 - 08.2023
Covina High
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