Justin Mafie

• Created, maintained and updated program databases with accurate data.
• Coordinated with other departments to ensure successful completion of programming objectives.
• Conducted research and analysis for new programming initiatives.
• Provided technical support to end users on various software applications.
• Developed content strategy to increase social media followers and engagement.
• Monitored social media and website metrics to design and implement improvements.
• Collaborated with other departments to identify resources available to support student success.
• Designed targeted marketing campaigns promoting services offered by the Student Success Center.
• Designed graphics for websites, brochures, posters and other marketing materials using Canva, Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
• Edit raw footage into a final product using non-linear editing systems such as Adobe Premiere.

• Aided recruitment efforts, assisting potential students in understanding admissions process
• Participated in on- and off-campus recruitment events to support university objectives
• Developed and maintained relationships with current and prospective students to drive retention
• Provided information to visitors regarding the admission process, academic programs and student life.
• Participated in calling campaigns from prospective students inquiring about admissions requirements and deadlines.
• Created promotional materials for various university departments related to international student services.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Assisted in planning and organizing events on campus such as welcome Reception, orientation and international student tours.
• Managed registration process for new students during orientation sessions.
• Created content for social media platforms like Facebook, Twitter and Instagram highlighting student experiences on campus.
• Digitally edited photos and videos to enhance appearance using Adobe Classic, Photoshop, Premiere Pro and Premiere Rush.
• Facilitated workshops designed to introduce incoming freshmen to the university environment.
• Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
• Provided technical support to users by troubleshooting hardware and software issues in events on campus.

• Installed technical hardware and software in deskside support

environment.

• Gathered, organized and distributed technical documentation
• Updated supervisor on status of projects
• Maintained knowledge support base regarding equipment warranties and repair needs.
• Recorded information surrounding system failure to assist future rebuild
• Performed minor maintenance and repair on malfunctioning computer equipment.
• Provided technical guidance and support to team members.
• Liaised with customers, communicating and resolving problems and concerns.
• Repaired hardware infrastructure using hand tools and components.
• Reviewed product-specific resources to determine optimal implementation.