Justin Ma'ae
Lodi
Summary
Detail-oriented professional specializing in compliance management and staff training. Demonstrated success in maintaining high-quality service standards and building positive community relationships. Expertise in developing training programs that enhance team performance and compliance adherence.
Overview
11
11
years of professional experience
Work History
Program Administrator
Kavere Services
Stockton
03.2025 - Current
- Monitored compliance with CCL regulations and regional center best practices, enhancing service quality.
- Supervised and trained staff, ensuring adherence to high-quality service standards.
- Cultivated relationships with community partners, regional centers, and consumer families to strengthen collaboration.
Lead Direct Support Professional
Kavere Services
Stockton
01.2023 - Current
- Supervised and trained direct support professionals to enhance service quality
- Maintaining facility in accordance with Title 22 and Title 17 regulations
- Managed and audited client medications and menu preparation, ensuring compliance with HCBS rights for all residents
- Ensured compliance with Home and Community-Based Services rights for all residents.
Customer Service
Sherwin-Williams Paints
Stockton
01.2019 - 12.2022
- Delivered exceptional customer service, ensuring satisfaction for all customers.
- Handled customer inquiries promptly, resolving issues efficiently.
- Provided support at the register to maintain operational flow.
Lead Direct Support Professional
Kavere Services
Stockton
06.2015 - 12.2019
- Trained new staff on best practices in direct support services, ensuring consistent and high-quality care for clients.
- Supervised daily care routines for individuals with disabilities, promoting overall well-being and independence.
- Assisted clients in developing life skills and achieving personal goals effectively.
- Coordinated recreational activities that fostered social interaction and engagement among clients.
Education
High School Diploma -
San Joaquin Delta College
Stockton, CASkills
- Program development
- Compliance management
- Regulatory expertise
- Stakeholder engagement
- Staff training and development
- Time management
- Leadership effectiveness
Timeline
Program Administrator
Kavere Services
03.2025 - Current
Lead Direct Support Professional
Kavere Services
01.2023 - Current
Customer Service
Sherwin-Williams Paints
01.2019 - 12.2022
Lead Direct Support Professional
Kavere Services
06.2015 - 12.2019
High School Diploma -
San Joaquin Delta College