Justin Leroux
Coniston,ON
Summary
Innovative Senior Systems Engineer known for high productivity and efficiency in task completion. Possess specialized skills in network architecture, system security, and cloud infrastructure management. Excel in problem-solving, teamwork, and adaptability, ensuring smooth technical operations and project success. In addition to my career in computing, I am a highly trained and seasoned restorative artist, former funeral operations manager, and compassionate individual who can handle the most challenging circumstances and still obtain a good end result.
Overview
13
13
years of professional experience
3
3
Certification
Work History
Senior Systems Engineer
Great White North Technology Consultants Inc
Timmins, Ontario
10.2020 - Current
- Performed daily maintenance tasks for the upkeep of server systems including backups and system health checks.
- Worked closely with other teams to ensure smooth operation of the overall IT infrastructure.
- Monitored system performance metrics such as disk space utilization, CPU usage, memory utilization, and network traffic.
- Developed and implemented system security policies, procedures and best practices.
- Managed users' accounts in Active Directory services such as creating user accounts and resetting passwords.
- Assisted with development of long-term strategic goals for systems engineering team in alignment with business objectives.
- Maintained documentation regarding all changes made to the server environment ensuring full compliance with corporate standards.
- Provided technical support to internal customers on a variety of computer hardware and software related issues.
- Provided status updates to keep upper management informed and to reach goals.
- Provided exemplary helpdesk service and support to assist customers.
- Performed root cause analysis and created corrective action strategies to mitigate risks.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Streamlined production operations, resulting in increase in productivity.
- Developed and maintained project plans, timelines, and budgets.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Provided guidance to team members regarding tasks assigned to them.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Built and established strong partnerships with teams, vendors and contractors.
- Drafted project schedule and updated as job progressed.
Director of Operations
Temiskaming Funeral Cooperative
Kirkland Lake, Ontario
06.2020 - 10.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed All Duties of a Funeral Director and Embalmer whilst handling management tasks.
- Managed three locations.
Senior Field Technician
Rayonier Advanced Materials
Temiscaming, Quebec
06.2019 - 06.2020
- Reviewed product specifications for compatibility with existing systems.
- Provided technical guidance to junior technicians on site issues.
- Repaired defective components using specialized tools and diagnostic equipment.
- Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
- Documented findings accurately using standard forms and procedures.
- Configured network devices such as routers, switches, firewalls.
- Trained customers on the use and operation of complex systems in the field.
- Coordinated with other technicians to complete projects on time.
- Ensured compliance with safety regulations during all phases of operations.
- Assisted in the development of new products and processes through experimental testing.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Led teams in the installation and commissioning of new systems at customer sites.
- Provided on-site technical support for customers' operational needs.
- Leveraged technical knowledge and equipment operations experience to complete effective repairs.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Deployed Microsoft Configuration Manager across the entire company, maintained and support it as well.
- Maintained and Supported SUSE Linux for SAP HANA.
Assistant Managing Funeral Director
Arbor Memorial Service Inc
Midland, Ontario
02.2018 - 06.2019
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed All Duties of a Funeral Director and Embalmer whilst handling management tasks.
Funeral Director - Class 1
Bernardo Funeral Homes Ltd
Etobicoke, ON
06.2017 - 02.2018
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Provided support to colleagues during times of high volume activity.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Actively participated in community outreach programs designed to promote awareness about funeral industry services.
- Arranged transportation of body from place of death to funeral home.
- Participated in continuing education courses to maintain licensure requirements.
- Met with client families to discuss service options and pricing plans.
- Prepared obituaries for publication in local newspapers.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Provided bereavement counseling to families and friends of the deceased.
- Served as a liaison between family members and vendors at visitation events.
- Maintained records of all contracts, payments and services provided.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Assisted in pre-arranging funerals with clients.
- Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
- Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
- Supervised staff on duty during viewings, funerals or memorial services.
- Advised families on applicable laws regarding disposition of human remains.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Consulted with families of deceased to make funeral arrangements.
- Arranged for clergy members to perform funeral services.
- Obtained information to complete death certificates or burial permits.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Communicated with funeral attendees to provide information and facilitate organized services.
Owner
Blackwell Technologies Inc
North Bay, Ontario
12.2015 - 11.2017
- Implemented software solutions to streamline operational processes.
- Developed relationships with key stakeholders in the community.
- Provided customer service support via telephone, email, and in-person meetings.
- Managed customer accounts, including billing and collections.
- Built and enhanced relationships with clients to boost revenue.
- Maintained client records and information in customer database.
- Liaised with vendors such as to build relationships and negotiate deals.
- Implemented disaster recovery procedures to ensure continuity of service in case of an emergency.
- Developed strategies and plans for IT projects to ensure successful implementation.
- Developed comprehensive documentation outlining the scope of work completed during each project engagement.
- Performed proactive maintenance tasks to prevent future disruptions to customer operations.
- Resolved complex network connectivity issues in a timely manner.
- Identified hardware, software, and infrastructure requirements for clients.
- Evaluated existing IT systems for potential risks or vulnerabilities.
- Deployed patches, updates, and other changes as needed across multiple platforms.
- Provided technical advice and support to customers regarding system upgrades, configurations, and installations.
- Conducted extensive research into new technologies that could improve customer operations.
- Configured routers, switches, firewalls, servers, and storage devices according to organizational policies.
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Consulted with management to reach agreement on system principles.
Funeral Director Intern
Bernardo Funeral Homes Ltd
Etobicoke, Ontario
09.2016 - 06.2017
- Greeted visitors at funeral home reception area and assisted with seating arrangements for services.
- Conducted research on provincial laws pertaining to disposition of remains.
- Set up chapel or graveside service area prior to ceremonies.
- Met with vendors regarding supplies needed for funerals or memorial events.
- Consulted with clergy members concerning religious aspects of funeral services.
- Provided guidance to families in selecting appropriate music selections for services.
- Compiled information for use in preparing death notices, prayer cards, and booklets.
- Handled customer inquiries about available products or services offered by funeral home.
- Managed paperwork including death certificates and burial permits.
- Provided support to grieving families during visitation hours.
- Documented financial transactions related to funerals and burials.
- Coordinated transportation of deceased persons from place of death to mortuary.
- Assisted embalmers during preparation of remains for burial and cremation ceremonies.
- Organized funeral services according to family wishes and religious customs.
- Attended meetings with families to discuss funeral arrangements.
- Interacted with cemetery personnel regarding grave sites, monuments, markers, vaults.
- Performed administrative duties such as filing documents and answering phones.
- Assisted with the selection of caskets, urns, and other memorial items.
- Maintained records regarding cremations or interments performed by facility staff.
- Drafted professional correspondence and marketing materials.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Removed deceased from place of death and transported to funeral home.
- Led and directed funeral and graveside services.
- Completed legal documentation and signed death certificates.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Communicated with funeral attendees to provide information and facilitate organized services.
Funeral Director's Assistant
Bernardo Funeral Homes Ltd
Etobicoke, ON
12.2015 - 09.2016
- Scheduled funeral services, coordinated burials and arranged cremations.
- Removed deceased from place of death and transported to funeral home.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Oversaw filing of legal documents.
- Escorted mourners to parlors for wakes and funerals.
- Prepared memorial materials, including service programs, and signage.
- Supervised funeral processions to direct cemetery parking.
- Assisted funeral director in coordination of services.
- Arranged floral offerings and lights around caskets.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
I.T Support Contractor
Tembec Inc
Kapuskasing, Ontario
04.2015 - 09.2015
- Created user accounts with appropriate permissions in Active Directory environment.
- Implemented best practices for system security across multiple platforms.
- Monitored backups for all servers to ensure successful completion of jobs.
- Installed, configured and tested computer hardware such as laptops, desktops and servers.
- Ensured compliance with industry standards regarding data privacy laws.
- Resolved escalated customer service requests from Level 1 support personnel.
- Assisted with the deployment of new applications and services in production environments.
- Investigated root cause analysis of incidents reported by users or automated monitoring tools.
- Diagnosed complex technical problems and implemented solutions in a timely manner.
- Performed routine maintenance tasks such as patching, software updates and security scans.
- Assisted with the development of new policies related to IT infrastructure.
- Participated in disaster recovery planning exercises to ensure business continuity plans were up-to-date.
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components.
- Streamlined support processes through the implementation of automation tools and technologies.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Analyzed customer feedback to develop targeted improvements in technical support services.
Removal Technician
Regional Removal Services
Sudbury, ON
06.2012 - 01.2015
- Removed the deceased from the place of death and transported them to the funeral home or hospital for an autopsy.
- Coordinated with local and provincial police for transfers of decedents from public or private spaces
- Assisted in handling of decedent for forensic identification officers.
- Provided families with support, contact information and helped them in their initial emotional state.
- Ensured supplies including personal protective equipment was always stocked.
- Responded on a 24/7 basis with less than an hour of notice.
Education
Funeral Director Class 1 (Embalming) - Funeral Services
Humber College
Toronto, None06-2017
High School Diploma -
St. Joseph Scollard Hall
North Bay, ON06-2014
(Incomplete) B.A - World Religions & Philosophy
Nipissing University
North Bay, None(Incomplete) B.A - Psychology
Athabasca University
Athabasca, NoneSkills
- System maintenance
- Server configuration
- Network troubleshooting
- Security policies
- User account management
- Performance monitoring
- Project management
- Documentation management
- Vendor negotiation
- Customer service
- Proficient in SCCM, Connectwise, AutoTask, Intune, RedHat Linux 6-9, Suse Linux, Windows (Desktop and Server Editions from 98), Apache, IIS, HyperV, VMware ESXI65, VCenter 6, Word, VBNet, Powershell, Bash, ServiceNow, BMC Track-IT, Meditech
- Complex project delivery
- Network administration
- Configuration management
- Network infrastructure administration
- IT service management
- Organizational improvement
- Infrastructure support
- SOP creation
- Cybersecurity frameworks
- Advanced troubleshooting
- Change management processes
- Change control documentation
- Disaster recovery planning
- Storage area networks
- Cloud computing expertise
- Infrastructure management
- Cybersecurity best practices
- Database administration
- Cloud computing
- Web security
- Embalming techniques
- Funeral service coordination
- Client relationship management
- Inventory management
- Bereavement counseling
- Regulatory compliance
- Death certificate preparation
- Team leadership
- Conflict resolution
- Record keeping
- Financial reporting
- Pricing structures
- Organ donor reconstructions
- Embalming coordination
- Floral design
- Family counseling
- Body preparation
- Mortuary operations
- Empathetic
- Licensed embalmer in Ontario, Canada
- Valid Ontario's driver's license
- Crematory maintenance
- Quickbooks
- Human Anatomy Understanding
- Liturgical knowledge
- Attention to detail
- Analytical skills
- Excellent communication
- Professional demeanor
- Multitasking capacity
- Pathology Basics
- Death Notification Procedure
- Remains preparation
- Trauma support
- Postmortem care
- Support families
- Funeral service management
Languages
English
Full Professional
Latin
Limited
French
Elementary
Certification
- Certifications are expired, but I am willing to re-certify in Linux System Administration, Microsoft Creds.
- Certified Lenovo Server Sales Specialist
- Licensed Funeral Director and Embalmer in Ontario. Licensee 303389
- Credentials of Ministry from Abba Ministries of Canada.
Accomplishments
- Winner of the Arbor Big and Bright Ideas
- Inventor of the Family Time of Remembrance Service Offering (Bridging the gap from a direct cremation to a same day service)
- Lead and carried out the project within Rayonier to implement SCCM across the entire organization including OT systems.
- Was the only member of Rayonier's team capable of managing, upgrading and support SAP4 HANA and Suse Enterprise Linux.
- Implemented CyberArk at Rayonier Advanced Materials to improve security and SOC2 Type 2 Compliance.
A note on my two professions
While some may see the fact that I have had two professional careers as a negative, the application of both across careers has been wildly successful. For a brief period of time, I struggled with a back injury that took my out Funeral Services. Compassion, Planning, High Stress environments and Attention to Detail are foremost from this career path. The client yelling because they forgot their password? Not even close to what a Funeral Director deal's with. Stressful Projects? rolls right off the back, because of my strong foundation in one of the most challenging careers. I work until the job is done because I was raised that work comes first.
I ask that my current employer not be contact until I make suitable arrangements to transition from role with them.
References
References available upon request.
Timeline
Senior Systems Engineer
Great White North Technology Consultants Inc
10.2020 - Current
Director of Operations
Temiskaming Funeral Cooperative
06.2020 - 10.2020
Senior Field Technician
Rayonier Advanced Materials
06.2019 - 06.2020
Assistant Managing Funeral Director
Arbor Memorial Service Inc
02.2018 - 06.2019
Funeral Director - Class 1
Bernardo Funeral Homes Ltd
06.2017 - 02.2018
Funeral Director Intern
Bernardo Funeral Homes Ltd
09.2016 - 06.2017
Owner
Blackwell Technologies Inc
12.2015 - 11.2017
Funeral Director's Assistant
Bernardo Funeral Homes Ltd
12.2015 - 09.2016
I.T Support Contractor
Tembec Inc
04.2015 - 09.2015
Removal Technician
Regional Removal Services
06.2012 - 01.2015
Funeral Director Class 1 (Embalming) - Funeral Services
Humber College
High School Diploma -
St. Joseph Scollard Hall
(Incomplete) B.A - World Religions & Philosophy
Nipissing University
(Incomplete) B.A - Psychology
Athabasca University
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