JUSTIN LEE
El Sobrante
Summary
Senior AAA Smart Home Technician (Level III) with proven success supporting operational excellence, member experience, and cross-functional coordination in high-volume, service-driven environments. Trusted to step into leadership coverage, deliver team trainings, and support complex operational needs with minimal oversight. Brings deep Smart Home product expertise aligned with AAA’s strategic sales priorities, combined with a strong foundation in accountability, communication, and process execution. Seeking to grow into people leadership as an Assistant Branch Manager while adding immediate value to branch performance, team confidence, and member satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Smart Home Technician (Level III)
AAA – A3 Smart Home
09.2020 - Current
- Independently handled complex Smart Home and security system installations, ensuring work was completed correctly while delivering a professional, high-quality experience to AAA members.
- Acted as supervisor coverage during leadership absences, supporting daily operations, handling escalations, and ensuring continuity of service, safety, and compliance.
- Led training presentations during all-hands and team training sessions to support process alignment, technical competency, and consistent service execution.
- Trained and supported newly hired technicians, ensuring proper installation standards, efficiency, and adherence to AAA quality and service expectations.
- Supported operational efficiency by ensuring adherence to AAA policies, quality standards, and documentation requirements.
- Translated technical Smart Home concepts into clear, member-friendly explanations, improving understanding, trust, and overall member satisfaction.
- Assisted and supported branch managers and leadership through virtual (Zoom) sessions, providing Smart Home product guidance, answering questions, and helping teams improve confidence and effectiveness in selling Smart Home solutions.
Real Estate Professional / Property Operations Lead
EXp Realty, LLC
04.2021 - Current
- Directed cross-functional coordination between buyers, sellers, lenders, title companies, inspectors, and service partners to ensure timely, compliant completion of transactions.
- Owned end-to-end operational workflows, proactively managing timelines, documentation, risk points, and issue resolution under tight deadlines.
- Served as the primary point of accountability for clients, delivering high-touch communication, expectation management, and problem resolution throughout the transaction lifecycle.
- Improved operational efficiency and property standards by coordinating vendors, scheduling services, and overseeing listing presentation, resulting in consistently high guest satisfaction (4.6+ stars) and strong operational performance.
- Maintained compliance with contractual, regulatory, and documentation requirements while balancing multiple concurrent projects.
Education
High School Diploma -
Skills
- Google Workspace (Docs, Sheets, Drive)
- Microsoft Excel (basic reporting, tracking, data organization)
Technical & Administrative Skills
- Documentation and reporting tools
- Scheduling and coordination platforms
Languages
Chinese (Cantonese)
Full Professional
Timeline
Real Estate Professional / Property Operations Lead
EXp Realty, LLC
04.2021 - Current
Senior Smart Home Technician (Level III)
AAA – A3 Smart Home
09.2020 - Current