Justin Lee

Benefits & Total Rewards

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Owned annual benefits review process, by negotiating favorable contracts with insurance providers and vendors.
• Identified turnover rates by analyzing employee feedback and sharing feedback with leadership.
• Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.

Onboarding & Employee Cycle

• Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
• Streamlined onboarding processes for increased efficiency, and continuous updating to better engage new hires.
• Revamped the onboarding process in partnership with Learning & Development by implementing a structured, module-based system, resulting a 25% increase in onboarding satisfaction scores from both new hires.

Terminations

• Conducted exit interviews and analyzed trends to provide actionable insights for improving retention and employee experience.
• Coordinated offboarding logistics, including final pay, COBRA benefits communication, and system access removal, ensuring a seamless and compliant exit process.
• Supported reduction-in-force (RIF) planning and execution, including manager coaching, severance planning, and compliance with WARN Act requirements.
• Maintained strict adherence to SOX compliance standards during offboarding, ensuring proper controls around access removal, severance documentation, and payroll accuracy.

Leave of Absence

• Owned end-to-end leave of absence processes, ensuring a seamless transition for employees going on leave and smooth reintegration upon return, while maintaining compliance with leave policies and regulations.
• Managed end-to-end parental leave processes, including FMLA, CFRA, and PFL coordination, ensuring compliance with regulations and a seamless employee experience.
• Partnered with payroll and legal teams to ensure accurate tracking, pay adjustments, and coverage during parental leaves.

Employee Experience

• Coordinated company-wide performance review process in Lattice for 200+ employees, partnering with Learning & Development and business leaders to ensure timely completion, consistent calibration, and alignment on feedback.
• Supported the annual merit cycle for 200+ employees by partnering with Learning & Development and department leaders to ensure accurate compensation adjustments, alignment with performance outcomes, and execution through Lattice and ADP.

HRIS & ATS Management

• Owned Workday changes, ensuring accuracy and overall efficiency in North America.
• Partnered with the recruiting team to ensure a seamless and positive candidate experience, while aligning recruiting operations with onboarding processes.
• Conducted regular audits of Greenhouse to ensure compliance, enhance reporting accuracy, and provide insights to support strategic workforce planning and recruitment.
• Owned and facilitated daily job requisitions and contract creation in Workday HCM, enabling departments to backfill roles and meet evolving business needs efficiently.

Employee Relations

• Resolved daily HR Operations inquiries and issues through Jira ticketing system, consistently meeting a 24–48 business hour SLA to deliver timely and effective support to employees.

Offboarding

• Supported the exit workflow in Workday, partnering with the HR Manager to ensure all aspects of offboarding were accurately processed and employees were seamlessly transitioned out of their roles.

HRIS Management

• Assisted with the implementation of Workday HRIS, transitioning from ADP Workforce Now, and processed audits and compliance reports.
• Utilized ADP Workforce Now on a weekly basis to manage onboarding, employee changes, terminations, and generate reports, ensuring consistent, accurate, and compliant HR operations across the employee lifecycle.
• Processed I-9 verifications and managed immigration documentation, including visa sponsorship support, to ensure compliance with federal regulations; maintained accurate records and supported recruitment workflows in Greenhouse ATS.

Equity Management

• Collaborated with the internal equity team to ensure accurate distribution of equity grants and maintain compliance with company policies and regulatory requirements.

Compliance & Procedure

• Supported merger and workforce reduction initiatives by partnering with the People team to ensure smooth employee transitions, clear communication, and strict compliance with legal and organizational requirements.

Internal Communication

• Managed internal communications for 700+ employees across multiple channels, including All-Hands meetings, Slack, intranet, monthly newsletters, and email, ensuring consistent and timely messaging that aligned with company culture and strategic priorities.
• Spearheaded the end-of-year review newsletter through close collaboration with the marketing team and partnered cross-functionally to create and deliver engaging content for employees.
• Provided five daily updates to Executives and department heads on market trends and key changes to support informed decision-making within the company.