Justin Le
Vancouver,BC
Summary
Mortgage administrator with a business background and a solid understanding of administrative processes. Proficient in handling data and ensuring accuracy in a high-stakes environment. Actively expanding help desk support skills and eager to transition into an entry-level IT role, bringing a detail-oriented approach and a commitment to operational excellence in user assistance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Portfolio & Services Specialist
Peoples Trust Company
04.2021 - Current
- Process mortgage advances for CMHC, and conventional single advance, and multi-advance construction loans, ensuring all requirements are met prior to funding.
- Liaise with various internal departments, as well as external; insurance consultants, CMHC, & servicer partners & mortgage brokers regarding ongoing payments.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Coaching, support and development supported by an experienced, open and transparent management team.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
Customer Service Representative/Administrative Assistant
Community Cash Canada
11.2018 - 08.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Administration
Fairleigh Dickinson University
Vancouver, Canada12.2020
Skills
- Customer Support
- System Analysis
- Workflow Analysis
- Documentation and Reporting
- Microsoft Office
- Multitasking Abilities
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
Comptia A+
Timeline
Portfolio & Services Specialist
Peoples Trust Company
04.2021 - Current
Customer Service Representative/Administrative Assistant
Community Cash Canada
11.2018 - 08.2020
Bachelor of Science - Business Administration
Fairleigh Dickinson University
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