Justin Laurente
Brantford,ON
Summary
Experienced business leader for over eighteen years, offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
18
18
years of professional experience
Work History
Owner/Operator The Beat Goes On
Justin Laurente
Brantford, ON
11.2006 - Current
- Managed day-to-day business operations
- Ensured compliance with regard to Employment Standards Act
- Creating and implementing policies and procedures
- Manage payroll and scheduling
- Responsible for ensuring compliance with the latest legislation, and maintaining accurate records
- Developed and conducted staff evaluations, and exit interviews
- Ability to maintain strong organizational culture
- Developed and maintained strong relationships with customers, and vendors.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving organizational goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Initiated and collaborated with other business owners for special projects
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Certificate in Human Resources Management - Human Resource Management
York University
Toronto, ON10.2022
Skills
- Exceptional customer service
- Ability to multi-task, and work under pressure
- Managing sensitive situations
- Strong verbal and written communication
- Relationship building
- Negotiation
- Highly dependable
- Extremely self motivated and driven
- Excels working independently
- Works well collectively
- Attention to detail
- Excellent interpersonal
- Staff Management
- Strategic Planning
Timeline
Owner/Operator The Beat Goes On
Justin Laurente
11.2006 - Current
Certificate in Human Resources Management - Human Resource Management
York University