Justin Langlois
Sault Ste. Marie,ON
Summary
Results-oriented Service Manager skilled in problem-solving and effective communication. Proven track record in managing service teams to improve operational efficiency and foster strong customer relationships. Committed to training staff and resolving inquiries to elevate customer experiences.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Service Manager
Rivercity Motorsports
Sault Ste. Marie, ON
07.2023 - 10.2025
- Managed service team to ensure high-quality customer support.
- Oversaw daily operations for service department at Rivercity Motorsports.
- Coordinated scheduling for service appointments and technician assignments.
- Resolved customer inquiries and complaints professionally and efficiently.
- Trained new staff on service protocols and customer interaction techniques.
- Maintained accurate records of service transactions and inventory levels.
Service Manager
Highland Ford Sales
Sault Ste. Marie, Ontario
03.2012 - 07.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Motivated and supported employees to maintain low turnover.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Developed and maintained relationships with customers, vendors, and suppliers.
Parts Specialist
Highland Ford Sales
Sault Ste. Marie, Ontario
02.2011 - 03.2012
- Assisted customers in selecting appropriate parts for their vehicles.
- Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
- Managed inventory levels for automotive parts and accessories.
- Coordinated with service technicians to fulfill parts requests promptly.
- Processed incoming shipments of automotive components efficiently.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
Education
High School Diploma -
Sir James Dunn
Sault Ste. Marie, ON09-1998
Skills
- Service scheduling
- Customer relationship management
- Operational efficiency
- Quality assurance
- Staff training
- Customer service
- Conflict resolution
- Team motivation techniques
- Compliance management
- Customer service
- Operational efficiency
Languages
English
Native/ Bilingual
French
Professional
Certification
- Full G drivers license
- Full M drivers license
Timeline
Service Manager
Rivercity Motorsports
07.2023 - 10.2025
Service Manager
Highland Ford Sales
03.2012 - 07.2023
Parts Specialist
Highland Ford Sales
02.2011 - 03.2012
High School Diploma -
Sir James Dunn