Justin Lal

• Managed and oversaw a list of 100 + clients, with same day response time.
• Managed, trained, and supported my own team with their day to day tasks and client requests.
• Lead monthly reviews with my team to highlight growth and areas of improvement.
• Work along side other departments to create new and more efficient processes to streamline client requests.

Director, Client Services

• Facilitated 100 + shareholder meetings from start to finish. this included, sending required meeting notices, fulfilling printing and mailing requirements and acting as scrutineer at the meeting.
• Onboarded 50 + clients. Including client discovery, KYC documents, information collection, system set up, record loading, client sysmtem demo and training.
• Partnered with clients to process over 20 + corporate actions, this included forward stock splits, consolidations, name changes and reverse take overs.
• Leading the coordination between all relevant departments to ensure client requirements are processed properly and on time.
• Smoothly facilitated 15+ IPO's. Attended closing calls and arranged CDS deposits.
• Billing work done and managing account receivables and collection of funds.

Senior Associate Director, Client Services

• Maintained a list of approx. 10-15 clients.
• Assisted with Shareholder meetings.
• Handled a wide variety of shareholder inquiries, ensuring they were dealt with quickly and accurately.
• Coordinated the timely expiration of lock up and other legends and restrictions.

Associate Director

• Reviewed and coordinated processing for treasury directions, audit confirmations, letter of indemnities, and filing meeting notices.
• Assisted Director and Senior Director with their day to day tasks.
• Trained and supported 1933 act legend removal.

• Consults and assists Real Estate members in person, over phone and via email
• Processes all paperwork and requests according to timelines
• Assists and volunteers at multiple Board events
• Participated in team projects

• Provided a positive guest experience from time of arrival to the time of departure
• Arranged limousine services, private dinner events, and guided tours
• Provided information and assistance in the booking process for Guided Tour Groups visiting tourist attractions and other Greater Vancouver destinations
• Responsible for handling all VIP guests and high end vehicles
• Handled, stored and delivered all luggage to guests in a timely manner