Justin Kolesar
Tehachapi
Summary
Results-driven Overnight Team Lead with expertise in team leadership, inventory management, and customer satisfaction. Focused on improving operational efficiency and ensuring safety compliance. Skilled in training teams and optimizing inventory processes to elevate customer experiences and streamline operations.
Overview
20
20
years of professional experience
Work History
Overnight Team Lead
Walmart
Tehachapi
09.2019 - 01.2024
- Supervised overnight team operations to ensure efficient workflow and customer satisfaction.
- Coordinated stock replenishment and managed inventory during overnight shifts to maintain product availability.
- Monitored team performance, providing feedback to foster adherence to best practices.
- Provided leadership and guidance to overnight team members.
- Trained new associates on safety protocols and store procedures for compliance.
- Resolved customer inquiries and concerns to enhance shopping experience.
- Ensured cleanliness and organization of sales floor and storage areas nightly.
- Assisted in schedule management to optimize staffing levels for peak hours.
- Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
- Executed disciplinary actions in alignment with company policies to uphold team standards.
- Collaborated with management to implement process improvements for operational efficiency.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
- Coordinated with other teams to ensure smooth execution of tasks.
- Completed paperwork accurately and timely according to established guidelines.
- Maintained inventory control systems for all products received or shipped out during shift.
Customer Service Representative
Santa Clarita Water Division
Santa Clarita
08.2010 - 09.2019
- Assisted customers with inquiries regarding water services and billing issues.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided information on water conservation programs and services available to residents.
- Processed service requests and maintained accurate customer records in the system.
- Educated customers about utility policies, procedures, and payment options effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed high-volume call flow while ensuring timely responses to customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Inventory Control Lead
Rite Aid Distribution center
Lancaster
09.2003 - 01.2009
- Managed inventory levels to ensure product availability at distribution center.
- Monitored stock movements to maintain accurate inventory records and reduce discrepancies.
- Trained team members on inventory management systems and best practices.
- Conducted regular audits to verify stock accuracy and identify potential issues.
- Oversaw the organization of storage areas for optimal space utilization and access.
- Collaborated with cross-functional teams to resolve inventory-related challenges effectively.
- Maintained accurate inventory records and conducted regular cycle counts.
- Provided training and guidance to new staff members on inventory control procedures.
- Managed stocking activities such as receiving, labeling, shelving, delivering, restocking shelves.
- Performed daily inspections of equipment used in the warehouse environment.
- Communicated effectively with all departments regarding changes in inventory levels or status.
- Monitored database system to prepare and deliver customer orders on time.
Education
Associate of Arts - General Studies
Antelope Valley College
Lancaster, CA06-2002
Skills
- Team leadership
- Inventory management
- Schedule optimization
- Customer satisfaction
- Safety protocol training
- Effective communication
- Attention to detail
- Compliance adherence
- Operational oversight
Timeline
Overnight Team Lead
Walmart
09.2019 - 01.2024
Customer Service Representative
Santa Clarita Water Division
08.2010 - 09.2019
Inventory Control Lead
Rite Aid Distribution center
09.2003 - 01.2009
Associate of Arts - General Studies
Antelope Valley College