Justin Kernahan
Gatineau,QC
Summary
Proven track record in enhancing customer engagement and sales at afriland first bank, leveraging skills in product promotion and social perceptiveness. Excelled in complaint handling and CRM, contributing to significant client satisfaction improvements. Demonstrates a keen ability to foster positive relationships and resolve issues efficiently, ensuring seamless operations and customer service excellence.
Overview
1
1
year of professional experience
Work History
Sales and Marketing Intern
afriland first bank
Douala, Littoral
05.2023 - 07.2023
- Facilitated communication between the sales, marketing, and customer service departments to ensure alignment of objectives.
- Supported the sales team in negotiating deals and contracts with clients, under supervision.
- Analyzed customer feedback to determine areas of improvement in products and services.
- Maintained detailed files, checklists and financial records of sales and transactions.
- Assisted in managing trade show booths to encourage new clients and new orders.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Contributed to the team by sharing innovative ideas to improve sales techniques and customer engagement strategies.
Hotel Waiter
la falaise
Douala, Littoral
09.2022 - 04.2023
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Greeted guests in a friendly and professional manner.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Processed cash and credit card payments accurately and efficiently.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
College Diploma - Business Administration And Management
La Cite Collegiale
Ottawa, ON03-2026
HND - Banking And Finance
IUGET
Douala08-2023
High School Diploma -
Cohas
Douala08-2020
Skills
- Product promotion
- Customer relationship management (CRM)
- Social perceptiveness
- Order taking
- Cleanliness
- Complaint handling
- Problem-solving
- Cleanliness maintenance
Languages
English
Professional
French
Full Professional
References
References available upon request.
Timeline
Sales and Marketing Intern
afriland first bank
05.2023 - 07.2023
Hotel Waiter
la falaise
09.2022 - 04.2023
College Diploma - Business Administration And Management
La Cite Collegiale
HND - Banking And Finance
IUGET
High School Diploma -
Cohas
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