Justin Kern

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Filled in for the kitchen when our sous chef or prep cook needed time off.
• Assisted our owner in developing long-term plans for equipment upgrades and replacements.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Coordinated with kitchen staff to ensure timely delivery of orders.
• Filled in effectively for the kitchen when our prep cook or sous chef needed time off.
• Assisted our owner in developing long-term plans for equipment upgrades and replacements.

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

• Answered customers' questions, recommended items and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Applied comprehensive knowledge of wine, spirits and beer to increase daily beverage sales.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Monitored guests for intoxication and immediately reported concerns to management
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals

• Maintained a clean and functional warehouse space throughout 10 hour shifts
• Loaded and strapped shipments into place on trucks
• Reviewed shipping orders for accurate fulfillment
• Estimated weights, heights and centers of balance to make precise placements
• Forecasted manpower requirements based on daily workload and company targets
• Divided cargo received by account Number and intended location
• Enforced the on-time shipment of products to create exceptional customer experiences

• Kept work and food areas pristine to meet presentation and food safety requirements
• Opened and closed food lines serving raw foods
• Took customer orders and prepared take-out items
• Rung up purchases, gave change and issued receipts
• Monitored temperature of cases, shelves and storage areas and reported failures to the manager
• Operated and sanitized all equipment in a safe and proper manner
• Addressed guest concerns and resolved all issues to guests’ satisfaction

As a server...

• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
• Promoted items on food and beverage lists as well as restaurant specials
• Quickly set up and cleared tables and stocked all service stations
• Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate food and drink orders
• Displayed enthusiasm and knowledge about the restaurant's menu and products

As a cook...

• Prepared food items with recipes, portioning, cooking and waste control guidelines
• Ensured personnel safety, kitchen sanitation and proper food handling or storage
• Practiced safe food handling procedures at all times
• Closed up the kitchen making sure to clean, store, and prepare everything for the next days crew

• Served individually made coffee drinks to hundreds of customers daily
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
• Cultivated ability to recall customers' names and address them by name
• Memorized recipes for many specialty coffee beverages and seasonal offerings
• Educated coworkers and customers about new products
• Complied with standards for merchandising, stocking and storing product
• Prioritized drink requests while managing interruptions
• Engendered customer loyalty by remembering personal preferences and allergy information