Justin Katiraie
Beverly Hills
Summary
At Sep Medical Clinic, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined inventory management, demonstrating exceptional problem-solving and relationship-building skills. My proactive approach in customizing client interactions and securing cost-effective supplier contracts underscored my commitment to both excellence in customer service and the company's financial health.
Overview
2
2
years of professional experience
Work History
Associate
Sep Medical Clinic
02.2022 - 06.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent experiences.
Education
Associate of Science - Medicine
University of California Los Angeles
Los Angeles, CA06-2025
GED -
Beverly Hills High School
Beverly Hills, CA06-2021
Skills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Relationship building
- Complex Problem-solving
- Courteous and professional
Languages
Spanish
Professional Working
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Associate
Sep Medical Clinic
02.2022 - 06.2024
Associate of Science - Medicine
University of California Los Angeles
GED -
Beverly Hills High School
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