Justin Joseph
Edmonton,AB
Summary
A results-oriented professional with a proven track record in operations management, customer service, and facility maintenance. As an Operations Supervisor at Robins Donuts, adept at optimizing daily operations to ensure smooth workflows and timely task completion. Skilled in enhancing team productivity through comprehensive training, coaching, and performance evaluations, with a focus on implementing quality control measures to elevate customer satisfaction. Experienced in logistics coordination and strategic planning. Prior experience includes maintaining impeccable cleanliness standards and delivering exceptional customer service as a Janitorial Assistant at Walmart, along with ensuring quality and efficiency in bakery operations at Albert Bakery. Seeking to leverage extensive skills and achievements in a challenging role focused on operational excellence and organizational success.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Robins Donuts
01.2021 - 05.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Janitorial Assistant(Part Time)
Walmart
08.2019 - 12.2020
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Provided exceptional customer service to all facility visitors by promptly addressing their needs or directing them to the appropriate staff member for assistance.
- Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
- Preserved the life of flooring materials through proper care, including waxing and buffing as needed.
- Liaised effectively with supervisors to report any observed safety hazards or structural deficiencies within the facility that required immediate attention.
Bakery Clerk
Albert Bakery
02.2016 - 12.2018
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Completed inspections of bakery products, checking for quality and conformity.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Shut down equipment at end of shift for line going down.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
Education
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
01.2021
Bachelor Of Commerce - Commerce
MG University
05.2015
Skills
- Transportation/Material Handling
- Inventory control processes
- Supervision and leadership
- Time Management
- Excellent in customer Service
- Team communication
- Proficient in Microsoft Office
- Sanitation Procedures
- Workplace Cleanliness
- Mixing Ingredients
- Waste Reduction
- Health and safety compliance
Timeline
Operations Supervisor
Robins Donuts
01.2021 - 05.2024
Janitorial Assistant(Part Time)
Walmart
08.2019 - 12.2020
Bakery Clerk
Albert Bakery
02.2016 - 12.2018
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Bachelor Of Commerce - Commerce
MG University
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