JUSTIN JEROME EVANGELISTA
St. Paul,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Night Audit, Front Desk
Canalta Hotel
04.2024 - Current
- Improved overall guest experience by offering personalized recommendations for local dining options or attractions when asked.
- Utilized effective communication skills when handling guest complaints, seeking resolutions that maintained positive relationships with the hotel brand.
- Implemented strategies suggested by management for increasing revenue from room upgrades or additional services offered to guests.
- Maintained comprehensive knowledge of hotel amenities, services, and policies in order to provide accurate information for guest inquiries during overnight hours.
Cook
Boston Pizza Restaurant
03.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
HOUSE PERSON, GUEST SHUTTLE DRIVER & NIGHT AUDITOR
The Juniper Hotel & Bistro
09.2022 - 01.2024
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
MEDICAL OFFICE ASSISTANT
Art of Skin Dermatology
07.2022 - 09.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
MEDICAL OFFICE ASSISTANT
Mayfair diagnostic company
05.2022 - 06.2022
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
WAREHOUSE WORKER & INVENTORY SPECIALIST/STOCK CLERK
Doncath Company gift shops
09.2020 - 04.2021
- Managed and maintained accurate inventory records for a diverse range of gift items
- Conducted regular cycle counts and reconciled discrepancies to ensure inventory accuracy
- Received and inspected incoming shipments, verifying quantities and quality of products
- Collaborated with the sales team to fulfill customer orders and meet delivery deadlines
- Assisted in packaging and labeling products for shipment, ensuring compliance with shipping regulations
HOUSE PERSON
Banff Park Lodge
01.2019 - 01.2020
- Responsible for the cleanliness and maintenance of assigned areas including hallways, elevators, and public spaces
- Assisted with guest requests and ensured prompt delivery of amenities or services to enhance guest satisfaction
- Supported the front desk by providing timely delivery of guest requests and assisting with luggage handling
- Maintained inventory of cleaning supplies and equipment, ensuring adequate stock levels
Education
Certificate of completion - MEDICAL OFFICE ASSISTANT AND UNIT CLERK
SAIT
06.2022
Diploma -
BANFF COMMUNITY HIGHSCHOOL
06.2019
Skills
- Customer service focus
- Hotel software knowledge
- Maintaining confidentiality
- Decision-making capabilities
Personal Information
Relocation: Open to relocation
Languages
English
Full Professional
Timeline
Night Audit, Front Desk
Canalta Hotel
04.2024 - Current
Cook
Boston Pizza Restaurant
03.2024 - Current
HOUSE PERSON, GUEST SHUTTLE DRIVER & NIGHT AUDITOR
The Juniper Hotel & Bistro
09.2022 - 01.2024
MEDICAL OFFICE ASSISTANT
Art of Skin Dermatology
07.2022 - 09.2022
MEDICAL OFFICE ASSISTANT
Mayfair diagnostic company
05.2022 - 06.2022
WAREHOUSE WORKER & INVENTORY SPECIALIST/STOCK CLERK
Doncath Company gift shops
09.2020 - 04.2021
HOUSE PERSON
Banff Park Lodge
01.2019 - 01.2020
Certificate of completion - MEDICAL OFFICE ASSISTANT AND UNIT CLERK
SAIT
Diploma -
BANFF COMMUNITY HIGHSCHOOL
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