Justin Janagal
Brampton,ON
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles from Delivery Driver at Shein to Teacher at School. Excelled in fostering client relationships and enhancing efficiency, achieving significant improvements in customer satisfaction while working as a restaurant manager at Indraprastha. Skilled in problem-solving and fluent in multiple languages, adept at driving team success and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Shein
Brampton, ON
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
Restaurant Manager
Indraprastha Indian Cuisine
Scarborough, ON
04.2022 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Team Member
McDonald's
Brantford, ON
10.2019 - 04.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Improved customer satisfaction by quickly helping each person find desired items.
Teacher
A.K. Public School
India
01.2018 - 03.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Created and developed lesson plans to meet students' academic needs.
Education
Post Graduation - Business Management
Canadore College
Mississauga, ON12.2020
Post Graduation - Community & Social Service Management
Conestoga College
Brantford, ON04.2020
Bachelor's Of Arts & Bachelor's Of Education - Arts And Education
Panjab University
Chandigarh,India05.2017
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Punctual and Reliable
- Problem-Solving
- Stocking and Inventory
- Complex Problem-Solving
- Quality Assurance
- Order Verification
- FLUENT IN LANGUAGE
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Full Professional
Certification
First Aid & CPR
Timeline
Delivery Driver
Shein
10.2024 - Current
Restaurant Manager
Indraprastha Indian Cuisine
04.2022 - 11.2023
Team Member
McDonald's
10.2019 - 04.2020
Teacher
A.K. Public School
01.2018 - 03.2019
Post Graduation - Business Management
Canadore College
Post Graduation - Community & Social Service Management
Conestoga College
Bachelor's Of Arts & Bachelor's Of Education - Arts And Education
Panjab University