Justin Jagdeo
London,ON
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
GUEST SERVICES REPRESENTATIVE
MARRIOTT HOTELS INTERNATIONAL
Canada
10.2023 - Current
- Assist guests with hotel room reservations, modifications, cancellations, billing issues, account issues, account security, Marriott app and website troubleshooting/tech support
- Work and coordinate effectively with other departments to meet guest needs
- Assist guests ranging from 150-200 every day
- Answer guest questions about hotel amenities, provide information about local businesses and attractions.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Managed check-in and check-out procedures for guests.
RECRUITING AND MARKETING
BARRACUDA LOGISTICS
USA
01.2021 - 01.2023
- Using social media platforms to recruit, interview and hire potential drivers and employees
- Creating ads, graphics, photos to aid in recruitment and hiring
- Boosted online traffic to company social media pages, resulting in more potential candidates
- Managing company's online and social media presence
- Hired over 300 employees and drivers which allowed for increased company revenue and expansion.
- Increased candidate pool by implementing innovative sourcing strategies and utilizing social media platforms.
- Managed full-cycle recruiting processes, streamlining hiring process
- Enhanced employee development programs, which resulted in higher retention rates and increased job satisfaction.
- Implemented comprehensive onboarding program, ensuring new hires were well-prepared for their roles.
- Conducted thorough interviews to identify top talent, resulting in improved quality of hires.
- Created targeted job advertisements to attract qualified candidates from diverse backgrounds.
TEACHER
ENGLISH (ESL), London, ON
01.2019 - 01.2021
- ENGLISH AS A SECOND LANGUAGE (ESL), - IN CLASS/ONLINE, Created lesson plans, activities, and assessments for 10 students learning to speak, write, and read English
- Led small group instruction ensuring that all students' educational and developmental needs were being addressed
- Ensured lessons and activities included a variety of learning styles
- Administered assessments and used results of evaluations in development and revision process to ensure ongoing instructional improvement
- Maintained student portfolios and grades to evaluate, track, and assess that student progress and growth were monitored and supported
- Supervised safe and orderly, environment conducive to learning.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
Bachelor of Science - Biological And Physical Sciences
06.2007
TEFL Certification (UK) 150 Hours Course - English-as-a-Second-Language Education
08.2019
Diploma In Digital Marketing - Marketing
05.2020
Diploma In Social Media Marketing - Marketing
05.2020
Diploma In Web Development - Web Development
05.2020
Diploma In Web Design - Web Design
05.2020
Skills
- Global Recruitment
- Job Applicant Interviews
- IT Market Understanding
- Microsoft Office
- Analytical and Critical Thinking
- Teaching & Tutoring
- Social Media Marketing
- Information Protection
- Customer Service
- Reservation Management
- Basic accounting
- Computer Skills
- Detail Oriented
- Payment Processing
- Reservation Management System
- Guest accommodations
- Hotel software expertise
Certification
CS50 Web Programming with Python and JavaScript
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Limited Working
Timeline
GUEST SERVICES REPRESENTATIVE - MARRIOTT HOTELS INTERNATIONAL
10.2023 - Current
RECRUITING AND MARKETING - BARRACUDA LOGISTICS
01.2021 - 01.2023
TEACHER - ENGLISH (ESL), London, ON
01.2019 - 01.2021
WESTERN UNIVERSITY - Bachelor of Science, Biological And Physical Sciences
TEFL Graduate - TEFL Certification (UK) 150 Hours Course, English-as-a-Second-Language Education
Shaw Academy - Diploma In Digital Marketing, Marketing
Shaw Academy - Diploma In Social Media Marketing, Marketing
Shaw Academy - Diploma In Web Development, Web Development
Shaw Academy - Diploma In Web Design, Web Design