Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Justin Hoang

Toronto,ON

Summary

Hardworking and passionate job seeker with exceptional experience leading teams, delivering results and exceeding expectations. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Department Supervisor

Farm Boy
09.2023 - 08.2024
  • Provide exceptional customer service and support Farm Boy’s vision of the best fresh shopping experience.
  • Utilize Farm Boy service standards, welcome, greet and offer customer assistance as required.
  • Supervise department and responsible for providing floor support.
  • Assist with the training of new team members as required.
  • Provide coaching while maintaining a high level of confidentiality and trust.
  • Comply with all corporate policies, especially as they relate to Health and Safety, Food safety and equipment use.
  • Review and verify department invoices for accuracy.
  • Maintain stock of items, cleanliness, organization, and provided excellent customer service.

Honda Associate

Honda of Canada Manufacturing
11.2022 - 07.2023
  • Assemble vehicles using lift assistance, computer calibrated equipment.
  • Meet high standards for safety and quality.
  • Develop and implement strategies to increase customer satisfaction and engagement.
  • Increase team productivity by streamlining communication and implementing efficient project management tools.
  • Facilitate training sessions for new employees, ensuring smooth onboarding process.
  • Enhance operational efficiency, implementing new software tools across departments.

Production Operator

Celestica
02.2022 - 11.2022
  • Verify products for quality assurance purposes.
  • Keep track of and report lost or damaged inventory.
  • Repair defective or damaged materials.
  • Ensure product meets all regulations.
  • Operate machinery and tools to effectively create the finished product.
  • Report to Production Manager with production estimates and updates.
  • Signal mechanical errors to Production Manager.
  • Develop strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.

Sales Floor Supervisor

Uniqlo Canada Inc
08.2018 - 08.2021
  • Manage customer needs and exceed expectations by utilizing the Uniqlo service standard, following the Uniqlo Fundamental Principles.
  • Process shipment and ensure all merchandise is represented on the floor in full size run.
  • Follow all company policy and procedures & notify management of any infractions.
  • Resolve escalated customer complaints professionally while maintaining company reputation.
  • Supervise daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Implement loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
  • Provide regular feedback to employees, fostering a culture of continuous improvement and professional growth.
  • Analyze sales data for informed decision-making regarding product assortment adjustments and pricing strategies.

Hot Foods Cook

Sobeys
12.2012 - 05.2017
  • Maintain a clean and efficient work area, ensuring adherence to health and safety regulations.
  • Reduce food waste by effectively managing inventory levels and kitchen supplies.
  • Mentor new team members on proper cooking techniques, equipment usage, and sanitation procedures.
  • Enhance customer satisfaction by providing high-quality hot food dishes in a timely manner.
  • Adapt quickly to changing menu requirements, learning and implementing new recipes with minimal supervision.
  • Improve kitchen efficiency, streamlining food preparation processes with effective time management.
  • Check for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

Bachelor of Science - Chemistry

York University
Toronto, ON
04.2017

Skills

  • Excellent Communication
  • Attention to Detail
  • Complex Problem-Solving
  • Multitasking
  • Time Management
  • Training and mentoring
  • Adaptability and Flexibility
  • Inventory Control
  • Organizational Skills

Accomplishments

  • Ontario High School Honour Roll
  • Recipient of Grade 12 Science Award

Languages

English
Native or Bilingual
Vietnamese
Full Professional

Certification

  • CPR Licensed

Timeline

Department Supervisor

Farm Boy
09.2023 - 08.2024

Honda Associate

Honda of Canada Manufacturing
11.2022 - 07.2023

Production Operator

Celestica
02.2022 - 11.2022

Sales Floor Supervisor

Uniqlo Canada Inc
08.2018 - 08.2021

Hot Foods Cook

Sobeys
12.2012 - 05.2017

Bachelor of Science - Chemistry

York University

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Justin Hoang