Justin Hill
Temecula
Summary
Driven SaaS Implementation Manager equipped with outstanding problem-solving abilities and exceptional communication skills, eager to deploy extensive expertise in customer success best practices to enhance company operations and drive revenue growth. Seeking to harness robust organizational, analytical, and customer relationship talents to make meaningful contributions to a company's enduring success.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
WhatConverts Inc.
08.2019 - Current
- Driven SaaS Implementation Manager equipped with outstanding problem-solving abilities and exceptional communication skills, eager to deploy extensive expertise in customer success best practices to enhance company operations and drive revenue growth
- Seeking to harness robust organizational, analytical, and customer relationship talents to make meaningful contributions to a company's enduring success.
Senior Account Consultant/ Success Manager
LinkU Digital Marketing
08.2018 - 08.2019
- Met with customers in a sales environment to drive product sales and knowledge
- Meticulous data entry to maintain accurate record of technology support requests
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
SEO Department Lead
ProSites Inc.
01.2018 - 08.2018
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
- Helped clients develop website portals and social media pages to promote businesses
- Produced and submitted weekly reports outlining progress against KPI objectives.
Onboarding Specialist
ProSites Inc.
06.2015 - 01.2018
- Used HTML/CSS format to build profiles for Dentists and Certified Personal Accountant's websites
- Troubleshooted issues regarding the in-house non-encrypted e-mail platform
- Performed weekly search engine optimization maintenance for qualifying clients.
Education
Bachelor’s Degree - BS Business and Computer Sciences
Arizona State University
Tempe, AZ06.2014
Skills
- Account Management
- Project Management
- Customer Feedback/Retention
- Technical Support
- KPI & Metric Generation
- SEO Practices
- Workforce Management
- CRM Software
Timeline
Onboarding Specialist
WhatConverts Inc.
08.2019 - Current
Senior Account Consultant/ Success Manager
LinkU Digital Marketing
08.2018 - 08.2019
SEO Department Lead
ProSites Inc.
01.2018 - 08.2018
Onboarding Specialist
ProSites Inc.
06.2015 - 01.2018
Bachelor’s Degree - BS Business and Computer Sciences
Arizona State University
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