JUSTIN HESS
Anaheim
Summary
Passionate individual who has provided many guests with a great dining experience, met guests' expectations, and maintained poise in demanding, fast-paced dining environments. Someone who has worked well with others and has a strong history of exceptional service in high volume establishments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SERVER
THE QUEEN MARY
Long Beach, CA
09.2023 - Current
Promoted drink specials to enhance customer experience and increase sales.
SERVER
RED LOBSTER
Lakewood, CA
04.2021 - 12.2025
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service standards.
- Managed multiple tables efficiently, enhancing overall guest experience.
- Resolved customer complaints promptly, maintaining satisfaction levels.
- Implemented upselling techniques, increasing average check size consistently.
SERVER
T.G.I FRIDAYS KNOTTS BERRY FARM
Buena Park, CA
04.2011 - 03.2020
- Two Employee of the Quarter awards
Education
BACHELOR'S DEGREE - OCCUPATIONAL SAFETY/ ENVIRONMENTAL HEALTH
CAL STATE FULLERTON
Fullerton, CASkills
- Executed suggestive selling techniques to enhance customer purchasing decisions
- Managed inventory stocking and replenishment processes to ensure product availability
- Oversaw operations in high-volume dining environments to ensure efficient service delivery
- Assisted in daily food service operations to maintain quality standards Supported team members in delivering exceptional customer service Contributed to inventory management and stock replenishment processes
- Assisted customers with product selections to increase food sales and supported promotional activities to enhance brand visibility
- Oversaw payment processing operations to ensure accuracy and efficiency
Certification
- Serving Experience (10+ years)
- Bartending
- Food Service (10+ years)
- Restaurant Experience (10+ years)
- Food Safety
Timeline
SERVER
THE QUEEN MARY
09.2023 - Current
SERVER
RED LOBSTER
04.2021 - 12.2025
SERVER
T.G.I FRIDAYS KNOTTS BERRY FARM
04.2011 - 03.2020
BACHELOR'S DEGREE - OCCUPATIONAL SAFETY/ ENVIRONMENTAL HEALTH
CAL STATE FULLERTON