Justin Granoski
St. Albert,AB
Summary
Technically skilled professional with extensive experience in telecommunications solutions and risk mitigation strategies. Proficient in implementing complex technical solutions with a strong ability to create business cases. Excel in fast-paced environments, leveraging critical thinking and adaptability to stay ahead of technology trends. Proven track record in collaborating with vendors to build comprehensive quotes and solutions, while effectively engaging with customers to tailor solutions to their specific needs using an in-depth knowledge of diverse vendors and products.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Telecommunications Service Manager [Manager, Technical Solutions]
WCI Whyte Communications
01.2021 - Current
- Carryover responsibilities from the technical team lead, plus: Successfully managing day-to-day schedules for all technicians, overseeing and organizing service technicians' work, schedule, and on-call rotation
- Engaging with customers to review needs and create solutions based on available products and solutions
- Implementing orientation and training plans, managing performance evaluations, and working schedules
- Management of day-to-day schedule for all technicians
- Assuring the accuracy of technicians' billable time and worked hours for payroll/billings
- Management of shop cell phones, distribution, and tracking
Technical Team Lead
WCI Whyte Communications
01.2015 - 01.2021
- Provided technical support for all past projects, including Paging, Radio Dispatch, 911 Dispatch, and Call Recording
- Managed project design, initial planning/timeline, cost projections, and technical data
- Supervised on-site activities, coordinated technical and installation teams, and liaised with independent contractors
- Developed and maintained technical and installation Reference Sheets, "As-Built" documentation, and end-user training documentation
- Managed long-time customer accounts, arranged service calls/maintenance, and provided support on past deployments
- Served as the AFRRCS (Alberta First Responder Radio Communications System) Technical Administrator and Crypto Officer, assisting customers with the AFRRCS onboarding process, fleet map development, radio profile creation, and encryption key management
- Conducted comprehensive end-user training, including the development of training documentation and on-site instruction
- Develop and construct comprehensive tender responses, including system design for radio dispatch console deployments, project planning, cost projection, and collation of requested technical data.
Service Technician
WCI Whyte Communications
01.2010 - 01.2015
- Responded to after-hours emergency calls on communications systems and emergency dispatch centers
- Maintained and repaired telecommunications systems, infrastructure, and networks
- After-hours on-call for mission-critical communications systems.
Mobile Electronics Installer
01.2007 - 01.2010
- Installation of all electronics in first responder vehicles such as police cars, fire trucks and ambulances.
Education
Journeyman Communications Technician -
NAIT (North Alberta Institute of Technology)
01.2015
Skills
- Extensive LMR Experience: P25, DMR, NXDN, Analog
- Leadership and Team Management
- Project Planning and Implementation
- Able to effectively articulate complex technical problems and solutions
- Flexible, adaptable, positive, and open-minded
- Accountability and Strong Work Ethic
- Problem Solving and Adaptability
- Customer Service
- Relationship Building
- Multiple Priorities Management
- Resource Allocation
- Employee Training and Development
- Goal-Oriented
- Process Optimization
Certification
- CompTIA Security +
- AFRRCS (Alberta First Responder Radio Communications System) Technical Administrator
- AFRRCS (Alberta First Responder Radio Communications System) Crypto Officer
- Zetron Max Dispatch
- Zetron Max Call Handling
- Zetron Fire Station Alerting
- Harris Active Directory
- Harris P25 System Maintenance
- Harris Regional Network Manager
- Harris Master V Station Maintenance
- Harris EDACS System Maintenance
- MECP Basic Certified Installation Technician
Successful Projects
- Bonnyville Regional Fire 911 Center, Successfully implemented a 2-position radio dispatch, and call handling systems with a digital call recorder system for Bonnyville Regional Fire 911 Center. This included the design, setup, cutover and ongoing maintenance of Zetron Max Dispatch Radio Consoles, Max Call Handling and Eventide Nexlog NX740 Digital Call Recorder.
- Regional Municipality of Wood Buffalo, Successfully deployed a comprehensive 2-site, 8-position radio dispatch and digital call recorder system for the Regional Municipality of Wood Buffalo, involving the use of Harris Symphony Dispatch Consoles and Eventide Nexlog DX740 and NX740 Digital Call Recorders.
- PRCC (Provincial Radio Control Center), Led the technical setup of a 2-site, 9-position radio dispatch and digital call recorder system for the Provincial Radio Control Center (PRCC). This project included the deployment of Harris Symphony Dispatch Consoles, High Availability VPN Routers and Eventide Nexlog DX740 Digital Call Recorders.
- City of St. Albert Fire Station Alerting, Delivered three full hall fire station alerting systems, including an automated dispatch, text-to-speech engine, and alert lighting for the City of St. Albert Fire Station, using USDD Phoenix Station Alerting.
Timeline
Telecommunications Service Manager [Manager, Technical Solutions]
WCI Whyte Communications
01.2021 - Current
Technical Team Lead
WCI Whyte Communications
01.2015 - 01.2021
Service Technician
WCI Whyte Communications
01.2010 - 01.2015
Mobile Electronics Installer
01.2007 - 01.2010
Journeyman Communications Technician -
NAIT (North Alberta Institute of Technology)
- CompTIA Security +
- AFRRCS (Alberta First Responder Radio Communications System) Technical Administrator
- AFRRCS (Alberta First Responder Radio Communications System) Crypto Officer
- Zetron Max Dispatch
- Zetron Max Call Handling
- Zetron Fire Station Alerting
- Harris Active Directory
- Harris P25 System Maintenance
- Harris Regional Network Manager
- Harris Master V Station Maintenance
- Harris EDACS System Maintenance
- MECP Basic Certified Installation Technician
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