Justin Gonzalez
Woodland Hills
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
2026
2026
years of professional experience
Work History
Department Manager
Ralphs Grocery Store
Woodland Hills, CA
09.2018 - Current
- Delegated work to staff, setting priorities and goals.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Conducted regular performance reviews to monitor progress of individual employees.
- Handled shift overstock, restocking and inventory control.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Followed safety protocols and company processes and procedures.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Identified training needs among staff members and organized relevant workshops accordingly.
Chain Sales Merchandiser
Southern Glazer's Wine and Spirits
Santa Clarita, CA
2024 - Current
Merchandiser
Snyder's-Lance
Simi Valley, CA
07.2017 - 08.2022
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Coordinated promotional events such as special sales or clearance items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Planned commercial displays to entice and appeal to customers.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Education
High School Diploma -
Reseda Senior High School
Reseda, CA06-2013
Skills
- Performance Management
- Team Supervision
- QC
- Staff Management
- Logistics Planning
- Customer Service
- Retail
- Personnel Training and Development
- Relationship Building and Management
- Problem-Solving
- Customer Engagement
- Training and Development
- Order Processing
- Department Leadership
- Work Planning and Organization
- Order Management
- Flexible Schedule
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Ralphs Grocery Store
09.2018 - Current
Merchandiser
Snyder's-Lance
07.2017 - 08.2022
High School Diploma -
Reseda Senior High School
Chain Sales Merchandiser
Southern Glazer's Wine and Spirits
2024 - Current