Summary
Overview
Work History
Skills
Accomplishments
Awards
Timeline
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Justin Gladman

Thornhill,ON

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Overview

13
13
years of professional experience

Work History

Director of Operations

Phoenix QSR O/A Mary Brown's Chicken
01.2023 - Current
  • Oversaw day-to-day operations of 3 restaurants, including staffing, inventory, and customer service, across multiple locations.
  • Developed and executed strategic plans to achieve business objectives and drive revenue growth.
  • Conducted regular performance evaluations and provided ongoing training to management and staff.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.

Director of Operations

Bite Brands Ltd, O/A Dave's Hot Chicken & Forest Hill Farmhouse
01.2022 - 01.2023
  • Improved year-to-date profits after controllable expenses by more than 12%, showcasing notable enhancements in a 4.5% reduction in food costs and an 8% decrease in labor costs.
  • Worked with management teams to develop operational goals aligned with business strategy.
  • Analyzed data across a variety of sources to identify trends, patterns, and areas of opportunity then developed and executed a cost saving procurement strategy.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Conducted regular financial analysis and forecasting, contributing to positive EBITDA not seen before in 2 locations.
  • Oversaw operational aspects of 5 restaurants, ensuring compliance with SOP, health and safety regulations, team development, new restaurant opening construction, NRO site selection and vendor relationships.

Area Manager

Chipotle Mexican Grill
01.2015 - 01.2022
  • Guaranteed compliance with Ontario health and safety codes, company safety policies, employment standards, human rights, and WHMIS within the 8 to 10 restaurant patch.
  • Monitored and enhanced training processes, ensuring the quality training of crew members and managers, resulting in an improvement in overall employee proficiency.
  • Managed the patch and individual restaurant P&Ls meticulously, tracking expenses against the annual budget, conducting variance analysis, and implementing corrective actions.
  • Led the patch in executing company initiatives, collaborating seamlessly with US and Canadian corporate support staff, resulting in an increase in operational efficiency.
  • Demonstrated leadership with integrity, actively promoting and embodying the company culture and beliefs, fostering a significant improvement in team morale.

Operations Specialist

Buffalo Wild Wings Grill & Bar
01.2011 - 01.2014
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Analyzed key performance indicators to identify effective strategies.
  • Worked closely with human resources to support all training initiatives, new menu rollouts, employee management and organizational planning.

Skills

  • Strategic Leadership
  • Team Development
  • Operational Excellence
  • P&L Management
  • Employee Engagement
  • Compliance and Safety
  • Strategic Initiatives
  • Collaboration
  • Customer Experience Enhancement
  • Recruitment and Retention
  • Finance and Accounting Oversight
  • Problem Anticipation and Resolution
  • Business Leadership
  • Management Team Building
  • Budget Control
  • Human Resources Oversight
  • Performance Evaluation and Monitoring
  • Policy Development and Enforcement

Accomplishments

  • Strategic Operational Optimization: Spearheaded initiatives in culinary operations, labor scheduling, inventory management, and restaurant marketing, resulting in a significant enhancement in overall restaurant operations and P&L performance.
  • Talent Development and Culture Enhancement: Successfully developed Crew into General Managers, Restaurateurs and Certified Training Managers, fostering a high-performance culture among the crew and management team.
  • Exceptional Guest Experiences and Customer Satisfaction: Ensured strict adherence to elevated company standards across the regions, leading to consistently outstanding guest experiences and a notable increase in customer satisfaction scores.
  • Empowering Team Environment and Employee Engagement: Fostered a collaborative and empowering team environment, instilling a sense of collective responsibility among crew and managers.
  • Leadership and Turnover Reduction: Actively coached and developed future restaurant leaders, achieving a 28% reduction in turnover and establishing a robust candidate pipeline for sustained growth.

Awards

Most Improved Digital Sales, Chipotle Mexican Grill 2022 

Best Food Safety, Chipotle Mexican Grill 2020 

Team Development of the Year Award, Buffalo Wild Wings, 2012 

Smart Serve Ambassador 2009 to 2012 

Assist Smart Serve Ontario and Managers in the Hospitality Industry 

Cardiac Safe City's AED Defibrillator Course, Targeted Responder

Timeline

Director of Operations

Phoenix QSR O/A Mary Brown's Chicken
01.2023 - Current

Director of Operations

Bite Brands Ltd, O/A Dave's Hot Chicken & Forest Hill Farmhouse
01.2022 - 01.2023

Area Manager

Chipotle Mexican Grill
01.2015 - 01.2022

Operations Specialist

Buffalo Wild Wings Grill & Bar
01.2011 - 01.2014

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Justin Gladman