Justin Gavia

- Led front-end operations to ensure efficient transaction flow and accuracy with exceptional customer service during high volume shifts

- Trained and coached 12+ new employees and onboarded new cashiers up to company standards, improving speed accuracy and service consistency

- Maintained strict cash-handling controls with 99.8% accuracy across multiple cashiers, balancing drawers and resolving discrepancies to protect company assets

- Served as primary point of contact for customer concerns resolving issues professionally to drive satisfaction and loyalty

- Monitored sales activity and key performance metrics supported daily revenue and productivity goals reducing the average checkout time by 18% through staff training and workflow optimization

- Supported inventory control through accurate scanning, merchandise handling and loss theft prevention practices

- Partnered with supervisors and management to execute merchandising updates, promotions and operational initiatives

- Demonstrated leadership, by modeling professionalism, reliability and strong work ethic across all shifts.

- Managed guest order intake and cashier duties to enhance overall customer experience.

- Executed production of shakes and custard cups, ensuring quality and consistency for patrons.

- Oversaw kitchen tasks including burger construction, fry station management, and patty cooking to support efficient service delivery.

- Welcomed customers as the initial point of contact, ensuring a positive first impression.

- Processed customer orders and managed payment transactions.

- Oversaw accurate processing and timely distribution of customer orders at expo.

- Executed customer transactions by processing orders and payments efficiently.

- Managed drive-thru operations, processing customer payments efficiently.

- Executed transactions by processing customer payments for merchandise and fishing licenses.

- Assisted customers with chartering sport boats and making reservations for fishing trips.

- Executed comprehensive inventory management for store operations.