Justin Garcia
Upland
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven with proven ability to establish rapport with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Professional Copy Service
ARS, LLC
02.2020 - 11.2021
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed a team of 5 employees with the responsibility to maintain the satisfaction of subpoena process with clients
- Verbally explain the legal procedures of a subpoena and the requirements to comply with a legal serve, and the consequence(s) of the failure to comply
- Increased territory numbers by surpassing monthly goal of 300 plus
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provide onsite customer service, building rapport with clients and maintained a friendly and professional customer interaction
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Legal Photocopy Service
Med-Legal, LLC.
06.2008 - 02.2020
- Responsible for court filings and preparation of legal documentation, scheduling appointments, placing/receiving phone calls, and voluminous filing
- Responsible for processing and scheduling depositions for Doctors, medical facilities (not limited to hospitals), corporations, franchises, attorneys, and insurance companies
- Scheduling appointments to have legal and medical records copied and/or obtained personally, or via mail
- Verbally explain the legal procedures of a subpoena and the requirements to comply with a legal serve, and the consequence(s) of the failure to comply
- Training new employees on company and subpoena/legal procedures, as well as documenting phone calls made and/or received, and filing correspondence upon receipt
- Cross-trained and provided back-up for other customer service representatives when needed
- Increased territory numbers by surpassing monthly goal of 200 plus
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provide onsite customer service, building rapport with clients and maintained a friendly and professional customer interaction.
Education
Pasadena City College
Venice High School
06.2005
Skills
- Typing 65 WPM
- Microsoft Access
- Microsoft Windows XP
- Power Point
- Word
- Internet Explorer
- Outlook
- Strong Customer Service
- Heavy Phone
- Data Entry including 10 Key by Touch
Timeline
Professional Copy Service
ARS, LLC
02.2020 - 11.2021
Legal Photocopy Service
Med-Legal, LLC.
06.2008 - 02.2020
Pasadena City College
Venice High School
Similar Profiles
James WilsonJames Wilson
Detail Manager at ARS, LLCDetail Manager at ARS, LLC
Jonathan PinoJonathan Pino
Project Manager at ARS Services LLCProject Manager at ARS Services LLC
Tiffany FiskTiffany Fisk
Business Operations Administrator at USDA, ARSBusiness Operations Administrator at USDA, ARS