Justin Drumm
Redding
Summary
Offering reliability and cooperation, with an eagerness to develop in team-oriented environment. Brings understanding of customer service principles and years of experience to your staff. Ready to use and develop communication and problem-solving abilities in Restaurant Team Member role.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Choice Hotels
Redding, CA
06.2023 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments, optimizing occupancy rates and enhancing guest satisfaction.
- Maintained accurate records of reservations and billing information using hotel management software.
Shift Leader
Taco Bell
Redding, CA
06.2022 - 03.2023
- Supervised daily operations, ensuring team adherence to service standards and procedures.
- Trained new team members on food preparation and customer service protocols.
- Managed inventory levels, coordinating restocking efforts for efficiency and accuracy.
- Worked at all stations primarily expeditor. Also had proficiencies in all positions on the line, order taking, backup, front of house and use of the POS system.
Team Member
Taco Bell
Anderson, CA
2010 - 2015
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and sanitation guidelines.
- Assisted in food preparation and assembly, maintaining high-quality standards for all menu items.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- My primary role was steamer, I prided myself in setting a high pace to decrease window times efficiently.
Education
Bachelor of Science - Business Administration And Management
Chico State
Chico, CA12-2027
Associate of Science - Business Administration And Management
Shasta College
Redding, CA12-2025
Skills
- Customer service
- Attention to detail
- Time management
- Communication
- POS
- Professionalism
Timeline
Front Desk Receptionist
Choice Hotels
06.2023 - Current
Shift Leader
Taco Bell
06.2022 - 03.2023
Team Member
Taco Bell
2010 - 2015
Bachelor of Science - Business Administration And Management
Chico State
Associate of Science - Business Administration And Management
Shasta College