Summary
Overview
Work History
Education
Skills
Timeline
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Justin Courchesne

Granum,Alberta

Summary

Knowledgeable Parts manager with solid background in overseeing fixed operations, ensuring efficiency and customer satisfaction. Managed daily operations and implemented process improvements that enhanced service quality. Demonstrated strong leadership and problem-solving skills, fostering team collaboration and operational excellence.

Overview

16
16
years of professional experience

Work History

Fixed Operations Manager

Davis Auto Group
09.2020 - Current
  • Reduced repair cycle times through streamlined workflows and effective resource allocation.
  • Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
  • Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
  • Increased revenue by identifying upselling opportunities and fostering strong client relationships.
  • Optimized inventory management to minimize costs without compromising parts availability or service quality.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Hydrovac Operator/Supervisor

Orion Environmental Services
01.2016 - 01.2020
  • Ensured optimal performance of hydrovac equipment by diligently adhering to manufacturer guidelines and protocols.
  • Completed pre- and post-trip inspections of vehicle and equipment.
  • Collaborated with team members to complete projects on time, maximizing productivity through effective communication and teamwork.
  • Consistently met deadlines for projects through effective time management and prioritization of tasks according to urgency levels.
  • Maintained detailed records of work completed, providing accurate documentation for future reference and invoicing purposes.

Fuel Hauler

MAXFUEL
01.2009 - 01.2016
  • Ensured secure loading/unloading procedures for hazardous materials to prevent spills or leaks that could cause environmental damage or safety hazards.
  • Optimized fleet utilization by monitoring fuel consumption rates and keeping detailed logs of vehicle performance data.
  • Achieved a high level of customer retention through consistently providing dependable, efficient service in the fuel hauling sector.
  • Maintained strict compliance to safety regulations and guidelines, reducing the risk of accidents or spills during transportation.

Education

High School Diploma -

JT Foster High School
Nanton, AB
06-2008

Skills

  • Operational efficiency
  • Warranty administration
  • Problem-solving abilities
  • Excellent communication
  • Customer relations
  • Inventory tracking and management

Timeline

Fixed Operations Manager

Davis Auto Group
09.2020 - Current

Hydrovac Operator/Supervisor

Orion Environmental Services
01.2016 - 01.2020

Fuel Hauler

MAXFUEL
01.2009 - 01.2016

High School Diploma -

JT Foster High School

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Justin Courchesne