Bianca Garcia
Mississauga
Summary
I bring a comprehensive set of skills that I believe will be valuable to Metrolinx. In my COVID-19 Screener role, I honed my abilities in communicating and data entry, providing a firm foundation for the Customer Relations Representative position. My communication, people-centric nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in critical thinking toward your team efforts. As an engaging communicator with a proven track record in problem-solving, my focus on building strong professional relationships and customer relationships has been a beneficial asset throughout my career.
Innovative and organized professional with knack for multitasking and effective communication. Possesses comprehensive knowledge of project management principles and event planning, coupled with strong administrative and coordination skills. Committed to driving successful program execution and delivering impactful results.
Overview
8
8
years of professional experience
Work History
Registered Massage Therapist
Trillium Spine Center
02.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
COVID-19 Screener
North York General Hospital
03.2020 - 05.2021
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Educated patients on preventative measures against virus transmission, promoting a healthier community response to the pandemic.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
Onboarding Specialist
Lifetime Athletic Club
01.2017 - 03.2020
- Worked closely with new members, answering questions and addressing various concerns during onboarding process.
- Led professional and thorough orientation sessions, introducing new members to the facility.
- Created smooth onboarding processes to help new members adjust to the gym and its employees.
Education
Diploma - Massage Therapy
Sutherland-Chan School of Massage Therapy
Toronto, ON 05.2001 -
Bachelor of Science - Kinesiology & Fitness Health Promotion
Humber College
Toronto, None 05.2001 -
Skills
Report preparation
Office administration
Proactive mindset
Contact - Date
06/10/22
Cover Letter
Dear Hiring Manager, As an experienced customer service representative, the advertisement for Customer Relations Representative with Metrolinx sparked my interest., When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission., I bring a comprehensive set of skills that I believe will be valuable to Metrolinx. In my COVID-19 Screener role, I honed my abilities in communicating and data entry, providing a firm foundation for the Customer Relations Representative position., My communication, people-centric nature, and compassion have afforded me excellent customer service skills., I am excited to contribute my talents and proficiency in critical thinking toward your team efforts., As an engaging communicator with a proven track record in problem-solving, my focus on building strong professional relationships and customer relationships has been a beneficial asset throughout my career., Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments., I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Customer Relations Representative role., Thank you for your time and consideration of my candidacy., Sincerely,, Bianca Garcia
Timeline
Registered Massage Therapist
Trillium Spine Center
02.2022 - Current
COVID-19 Screener
North York General Hospital
03.2020 - 05.2021
Onboarding Specialist
Lifetime Athletic Club
01.2017 - 03.2020
Diploma - Massage Therapy
Sutherland-Chan School of Massage Therapy
05.2001 -
Bachelor of Science - Kinesiology & Fitness Health Promotion
Humber College
05.2001 -
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