
I am a hardworking and self-motivated professional with a passion for achieving results and fostering strong relationships. I place high value on honesty and open communication, which I believe are essential for effective teamwork. My attention to detail ensures efficiency and accuracy in all tasks, while my ability to communicate clearly and assertively allows me to influence outcomes without confrontation. Above all, I am a meticulous planner who believes that “failing to plan is planning to fail.”
Lead and develop a high-performing sales team, overseeing nine direct reports and ensuring alignment with organizational goals. Drive strategic sales initiatives, maintain product mix and pricing, and analyze market trends to optimize performance. Conduct annual appraisals, provide coaching, and implement incentive programs to achieve key performance targets. Collaborate with cross-functional teams to streamline operations, manage inventory accuracy, and ensure exceptional customer satisfaction. Serve as the internal and external representative of the organization, maintaining professionalism and high standards.
Developed and executed sales strategies, mentored staff, and prepared reports to enhance performance. Managed stock transfers, resolved customer issues, and contributed to 42% year-over-year retail growth.
Provided needs-based sales solutions, explained product features, and assisted with special orders and installations, consistently achieving individual sales targets.
Maintained and expanded the Royal PRO sector, hosting training seminars, supporting shows, and generating new client leads. Achieved and exceeded sales KPIs while leveraging Salesforce for account management.
Negotiated and procured products internationally, designed and managed store layouts, supervised staff, and oversaw all business operations, including payroll and compliance.
I bring strong communication and interpersonal skills that support productive relationships with my sales team, retail and PRO (builders, developers and contractors) clients. I excel in problem-solving and remain composed under pressure, ensuring timely resolution of challenges. My organizational and time-management abilities enable me to manage multiple projects simultaneously while maintaining high standards. I am proficient in ePass, Microsoft Excel, Word, and Power BI, allowing efficient reporting, data management, and presentation of development plans. I provide confident, empathetic leadership, and make sound business decisions