Justin Bethune
Edmonton
Summary
Dynamic leader with a proven track record at Tacten Industrial Services, adept in staff management and complex problem-solving. Enhanced team productivity and customer satisfaction through innovative strategies and effective communication. Skilled in training and mentoring, fostering professional growth. Successfully navigated business challenges at Bethune Renovations, demonstrating exceptional project planning and relationship-building capabilities.
Overview
11
11
years of professional experience
Work History
Level 3 Supervisor
Tacten Industrial Services
07.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Entrepreneur
Bethune Renovations
09.2013 - 02.2020
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
- Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Air Conditioning And Refrigeration -
Nova Scotia Community College
Sydney, NS06.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Relationship building
- Project planning
- Safety protocols
- Coaching and mentoring
Languages
English
Elementary
Timeline
Level 3 Supervisor
Tacten Industrial Services
07.2020 - Current
Entrepreneur
Bethune Renovations
09.2013 - 02.2020
Air Conditioning And Refrigeration -
Nova Scotia Community College
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