Justin Bedford
Summary
Dedicated and results-driven business professional, with a comprehensive understanding of the hockey landscape and sports industry. Proven track record of exceeding targets, and contributing leading high-performance teams. An ambitious self-starter who effectively communicates ideas and goals.
Overview
8
8
years of professional experience
Work History
Account Manager, Ticket Sales & Service
Ottawa Sports and Entertainement Group
06.2023 - Current
- Drive business revenue through a value-centric and consumer focused sales process
- Set benchmark client retention rate by providing exceptional customer service and anticipating client needs.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Video Analyst/Key Event Auditor
Stathletes
09.2018 - 04.2023
- Analyze video and collect data from hockey games in over 30 different leagues across the globe
- Audit key events from NHL play-by-play data and report discrepancies back to the league
- Audit tracked data and revise errors, before the final submission of datasets
- Assist team members with research projects
Business Strategy Intern
The Nashville Predators
05.2020 - 08.2020
- Assist the Business Strategy department with day-to-day operations
- Collect consumer information and present the findings to department heads
- Analyze and quantify information from the teams social media channels
Community Relations Summer Intern
Niagara IceDogs
05.2019 - 08.2019
- Assist in the organization and execution of over 30 community events
- Work in conjunction with the marketing department to develop promotional materials for events
- Interact with guests at events and promote the Niagara IceDogs brand
Building Executive
Brock University
09.2017 - 04.2018
- Attend Board of Director meetings to provide feedback and suggestions for improving the residence experience
- Lead and manage a team of Building Advocates to plan events and activities for students in residence
- Provided insight to Residence Managers on how to improve the quality life of all students living on-campus at Brock University
- Recipient of the Building Executive of the Year Award
Education
Bachelor of Arts - Sport Management
Brock University
St. Catharines, ON2021
Skills
- Complex problem solving
- Organization
- Teamwork
- Time Management
- Personable
- Initiative
- Adaptable
- Competitive spirit
- Strong work ethic
- Taking direction from others
Volunteer History
- Brock Women's Hockey team (2018)
- Calgary Inter-faith Food Bank (2019-2020)
- St. Catharines Food Bank (2019-2020)
Additional Skills
- Proficient in Microsoft Office Suite
- Proficient in Adobe Suite
- Proficient in Final Cut Pro
- Proficient coding in R Studio and Tableau
Timeline
Account Manager, Ticket Sales & Service
Ottawa Sports and Entertainement Group
06.2023 - Current
Business Strategy Intern
The Nashville Predators
05.2020 - 08.2020
Community Relations Summer Intern
Niagara IceDogs
05.2019 - 08.2019
Video Analyst/Key Event Auditor
Stathletes
09.2018 - 04.2023
Building Executive
Brock University
09.2017 - 04.2018
Bachelor of Arts - Sport Management
Brock University
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